Job Description

Pacific Aviation is looking for a motivated and experienced Supervisor to support our operations at Boston Logan International Airport (BOS). This is a great opportunity for someone with strong leadership skills and a passion for aviation to take the next step in their career.

As a Supervisor, you’ll lead a team of frontline agents, ensure smooth daily operations, and uphold the high standards we’re known for. If you thrive in fast-paced environments and love working with people, we want to hear from you!

What You’ll Do

• Lead and support a team of Airport Wheelchair Agents during daily operations
• Conduct flight briefings and debriefings with the team
• Coordinate with the team and airline personnel to meet flight needs
• Manage daily schedules and staff assignments
• Monitor agent appearance and equipment readiness
• Act as a point of contact for airline partners and ensure their standards are met
• Track and verify flight documentation
• Maintain safety and compliance standards while supporting continuous improvement

Requirements

What You Bring

• 6+ months of passenger service or customer service experience
• Strong leadership and communication skills
• Attention to detail and ability to stay calm under pressure
• Familiarity with airline procedures and airport operations (preferred)
• Legal authorization to work in the U.S.
• Ability to pass a background check
• Willingness to work a flexible schedule including early morning and mid shifts , weekends, and holidays

Benefits

• Hourly Pay: $21.00

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Training
• Company-Issued Uniform
• Parking Discount
• Referral Bonus Program
• Cell Phone Plan Reimbursement

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