Job Description

Chapman Hyundai Scottsdale is looking for an Express Service Advisor to join our team and deliver exceptional service to our valued customers! In this role, you will work closely with customers to educate them on the value and importance of routine vehicle maintenance, and recommend services to keep their vehicle running at its best. We are looking for a customer service oriented professional who enjoys interacting with customers, communicates effectively, and performs well in a fast-paced environment. If this sounds like you, we want to hear from you! What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income!
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle maintenance needs based on customer feedback, vehicle inspection, and current mileage.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• A minimum of 1 year of previous customer service or sales experience is required.
• Prior experience in an automotive service or advisor role is preferred, but not required.
• Excellent interpersonal and customer service skills, both in person and over the phone.
• Basic computer skills are essential.
• Strong time management and organizational skills.
• Dependable and self-motivated with the ability to achieve sales goals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment: Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working both indoors and outdoors in the Service Drive. To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps. #ZR

Job Tags

Full time, Outdoor, Flexible hours, Saturday, Monday to Friday,

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