Job Description

Aviation Account Manager – Indianapolis, IN

Schedule: Full-time, flexible schedule required (includes nights, weekends, and holidays as needed)

Pay Range: $75,000 annually

Location: Indianapolis, IN (Relocation Assistance Available)

Duration: Direct Hire

Responsibilities

• Oversee daily airport operations, including staffing, scheduling, budget management, and overtime control.
• Manage hiring, terminations, counseling, training, and employee relations.
• Ensure compliance with FAA/TSA requirements, state licensing regulations, and company policies.
• Provide leadership and support by performing subordinate duties when necessary.
• Direct the station’s Safety Management System (SMS) and develop safety plans.
• Ensure adherence to Service Level Agreements (SLAs) and client operational standards.
• Conduct staff training/retraining in airport procedures, safety, and policies.
• Maintain strong client relations, acting as the liaison with airline management, FAA representatives, and airport officials.
• Handle employee concerns promptly and effectively to promote a positive work environment.
• Oversee payroll processing, client invoicing, and administrative functions.
• Perform quality assurance audits to ensure service standards are met.
• Project a professional and positive image when interacting with clients, staff, and the public.
• Uphold workplace safety standards, including proper PPE usage, safety training, and thorough accident investigations.

Requirements

• Minimum 5 years of progressive management experience, preferably in operations, airline, or hospitality industries.
• Strong leadership skills with the ability to work hands-on alongside employees.
• Proven ability to manage financial reports and budgets.
• Excellent communication, organizational, and multitasking skills.
• Proficiency in Microsoft Word, Excel, and data entry systems.
• Flexibility to adapt in a fast-paced, changing environment.
• Commitment to workplace safety and employee compliance with safety protocols.
• Prior experience in cabin and/or passenger service.

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