Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

SWE0dlZkd1JKbjZ0RVEyQnRpV295c2NRNFE9PQ==
  • Vaco by Highspring
  • Irvine, CA

Job Description


Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:


  • Answer inbound and outbound calls in a courteous, professional, and empathetic manner

  • Assist employees with enrolling in benefit plans and clearly explain available options

  • Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

  • Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

  • Accurately enter and update employee data into benefit systems

  • Document all customer interactions and follow-ups using internal software

  • Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:


  • Fluency in both Spanish and English (required)

  • High school diploma or equivalent required; Bachelor's degree preferred

  • At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field

  • Excellent communication and interpersonal skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:


  • Collaborative and inclusive team culture

  • Opportunities for professional development and growth

  • Hybrid work schedule for flexibility and balance

  • Helping people understand and feel confident in their benefits

Job Tags

Remote job,

Similar Jobs

SimonCRE

Director of Asset Management Job at SimonCRE

 ...Assets for Sale: Shift to a lean, highly efficient operational model. Aggressively control costs to maximize Net Operating Income (NOI...  ...enforce SLAs, and continuously benchmark pricing to ensure best-in-class service at market-competitive costs. Performance Metrics:... 

Employbridge

Medical Assistant Job at Employbridge

 ...Position Overview: We are seeking a compassionate and dedicated Medical Assistant to join our healthcare team. The ideal candidate will have excellent communication skills, attention to detail, and a passion for providing outstanding patient care. As a Medical Assistant... 

FUJIFILM Biotechnologies

Environmental Health Safety Specialist Job at FUJIFILM Biotechnologies

 ...for supporting the development and execution of Environmental, Health, Safety and Sustainability programs. This includes compliance with...  ..., Industrial Health and Wellness, Industrial Hygiene, Public Health, Engineering, or related field and 2 years of experience... 

¡Salud!

Barback Job at ¡Salud!

 ...Barback Salud! (Venice / Marina del Rey Area) Where Every Bite is a Celebration. About Salud!Salud! is a vibrant dual-concept hospitality space - a specialty coffee shop by day and a high-energy cocktail destination by night - where every cup, plate and glass... 

Exposure

Senior Art Director Job at Exposure

 ...work across photo and video. About the Role As Senior Art Director at Exposure, youll support in the creative development...  ...qualifications and experience. Actual compensation is based on a range of factors including but not limited to skill set and level of experience....