Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

SWE0dlZkd1JKbjZ0RVEyQnRpV295c2NRNFE9PQ==
  • Vaco by Highspring
  • Irvine, CA

Job Description


Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:


  • Answer inbound and outbound calls in a courteous, professional, and empathetic manner

  • Assist employees with enrolling in benefit plans and clearly explain available options

  • Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

  • Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

  • Accurately enter and update employee data into benefit systems

  • Document all customer interactions and follow-ups using internal software

  • Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:


  • Fluency in both Spanish and English (required)

  • High school diploma or equivalent required; Bachelor's degree preferred

  • At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field

  • Excellent communication and interpersonal skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:


  • Collaborative and inclusive team culture

  • Opportunities for professional development and growth

  • Hybrid work schedule for flexibility and balance

  • Helping people understand and feel confident in their benefits

Job Tags

Remote job,

Similar Jobs

B&H Photo Video

Web Content Writer - Computers Product Descriptions Job at B&H Photo Video

Job Overview: B&H is looking for Computer Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for computer-related products and categories. Ideal candidates will be enthusiastic about...

Brick Executive Search

Chief Digital Officer Job at Brick Executive Search

BRICK EXECUTIVE SEARCH has partnered exclusively with a company that is in the midst of a rapid scaling phase driven by strong demand and operational momentum . We are searching for a proven digital growth leader with a track record of scaling brands and revenue through...

Cross Country Healthcare

Nursing Manager Job at Cross Country Healthcare

 ...Join our Bronx, NY Team! Nurse Manager Perioperative Services (Evening Shift) Salary: $120,000 per year Requirements to Apply Current and valid RN license in New York State (unencumbered) Graduate of an accredited School of Nursing Bachelors degree in... 

Dexian

Data Entry Specialist Job at Dexian

 ...Job Title: Data Entry Specialist Pay Rate: $18-20/hr. Location: Van Buren Charter Township, MI 48111 3+ Months Contract Responsibilities: Preparing batches of work by removing payments and forms from envelopes Inputting data into the system while... 

Comite Center for Precision Medicine & Healthy Longevity

Physician Assistant Job at Comite Center for Precision Medicine & Healthy Longevity

 ...to the Client journeyadministratively and clinically. What Were Looking For A motivated, organized, and communicative Physician Associate (or similar) who thrives in a dynamic, fast-paced environment. Someone eager to learn, grow, and innovate alongside...