Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

SWE0dlZkd1JKbjZ0RVEyQnRpV295c2NRNFE9PQ==
  • Vaco by Highspring
  • Irvine, CA

Job Description


Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:


  • Answer inbound and outbound calls in a courteous, professional, and empathetic manner

  • Assist employees with enrolling in benefit plans and clearly explain available options

  • Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

  • Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

  • Accurately enter and update employee data into benefit systems

  • Document all customer interactions and follow-ups using internal software

  • Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:


  • Fluency in both Spanish and English (required)

  • High school diploma or equivalent required; Bachelor's degree preferred

  • At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field

  • Excellent communication and interpersonal skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:


  • Collaborative and inclusive team culture

  • Opportunities for professional development and growth

  • Hybrid work schedule for flexibility and balance

  • Helping people understand and feel confident in their benefits

Job Tags

Remote job,

Similar Jobs

The Daniel & Henry Co.

Commercial Lines Insurance (P&C) Placement Specialist Job at The Daniel & Henry Co.

&##128680; We're Hiring: Commercial Lines Insurance (P&C) Placement Specialist &##128205; St. Louis, MO | &##127970; Office near Forest Park | &##128188; Full-Time | &##128203; P&C License Required Daniel and Henry is growing! We're looking for an experienced Commercial...

Lyle Health - Healthcare Recruitment Experts

Physician Assistant - Neurosurgery Job at Lyle Health - Healthcare Recruitment Experts

 ...Highly successful neurosurgery practice in San Antonio, Texas is expanding and looking to add a physician assistant to their practice! Join an existing team of renowned surgeons and APPs and enjoy a wonderful work-life balance rarely found in a surgical field. Candidates... 

Serena & Lily

Merchandise Manager Job at Serena & Lily

 ...Merchandise Manager, Decorative Accessories: SAUSALITO, CA Serena and Lily is seeking a Merchandise Manager to join our Merchant team in Sausalito, California. This position reports to the Director of Merchandising and will lead the assortment strategies and initiatives... 

College of the Ozarks

Public Safety Officer Job at College of the Ozarks

 ...Public Safety Officer The College of the Ozarks is looking for a public safety staff officer. The general duties of the staff officers include general patrol of the campus, building security (locking and unlocking facilities on a set schedule), regulating access... 

Bell Oaks Executive Search

Executive Recruiter Job at Bell Oaks Executive Search

 ...Bell Oaks Executive Search, headquartered in Atlanta, Georgia, focuses on helping client firms identify, attract and hire executive-level...  ...target industries, companies, and professionals. Actively recruit and network to find qualified candidates for the company's open...