Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

SWE0dlZkd1JKbjZ0RVEyQnRpV295c2NRNFE9PQ==
  • Vaco by Highspring
  • Irvine, CA

Job Description


Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:


  • Answer inbound and outbound calls in a courteous, professional, and empathetic manner

  • Assist employees with enrolling in benefit plans and clearly explain available options

  • Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

  • Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

  • Accurately enter and update employee data into benefit systems

  • Document all customer interactions and follow-ups using internal software

  • Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:


  • Fluency in both Spanish and English (required)

  • High school diploma or equivalent required; Bachelor's degree preferred

  • At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field

  • Excellent communication and interpersonal skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:


  • Collaborative and inclusive team culture

  • Opportunities for professional development and growth

  • Hybrid work schedule for flexibility and balance

  • Helping people understand and feel confident in their benefits

Job Tags

Remote job,

Similar Jobs

Heal Pay

UX/UI Web Designer Job at Heal Pay

HealPay is looking for an experienced UI/UX designer to transform the look and feel of our...  ...design methods and tools and has experience developing and delivering successful, intuitive, and...  ...designing responsive, user-friendly web applications~Extensive graphic design background... 

Walsh Employment

Senior Graphic Designer Job at Walsh Employment

 ...wine and spirits industry. You will work closely with the family ownership and sales teams to bring brand stories to life from concept through to production and logistics . Youll be involved in the entire lifecycle of design, contributing both individually and... 

Confidential

Operations Shift Supervisor Job at Confidential

Operations Shift Supervisor 2nd Shift Location: Plant City, Florida Schedule: Monday Friday, 3:00 PM 12:00 AM About the Role: We are seeking a motivated and experienced Operations Shift Supervisor to join our distribution center team. In this role...

Velocity Tech

Senior Full Stack Engineer Job at Velocity Tech

&##128640; Full Stack Engineer (AI, Real-Time Systems, Product-Led Growth) Location: San Francisco, CA Were an AI-first startup...  ...used by executives to control live AI-driven experiments Develop real-time dashboards, audit logs, and safety controls Create... 

Dietitians On Demand

Registered Dietitian Job at Dietitians On Demand

 ...required Weekdays, 9am-5:30pm or 10am-6:30pm Only considering candidates located in PST, MST, or CST Clinical duties only Dietitians On Demand is recruiting for a remote, outpatient RD for this exciting new role. Only considering RDs in Pacific, Mountain...