Bilingual Customer Service Representative Job at Vaco by Highspring, Irvine, CA

SWE0dlZkd1JKbjZ0RVEyQnRpV295c2NRNFE9PQ==
  • Vaco by Highspring
  • Irvine, CA

Job Description


Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:


  • Answer inbound and outbound calls in a courteous, professional, and empathetic manner

  • Assist employees with enrolling in benefit plans and clearly explain available options

  • Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns

  • Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods

  • Accurately enter and update employee data into benefit systems

  • Document all customer interactions and follow-ups using internal software

  • Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:


  • Fluency in both Spanish and English (required)

  • High school diploma or equivalent required; Bachelor's degree preferred

  • At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field

  • Excellent communication and interpersonal skills

  • Strong attention to detail and ability to multitask in a fast-paced environment

  • Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:


  • Collaborative and inclusive team culture

  • Opportunities for professional development and growth

  • Hybrid work schedule for flexibility and balance

  • Helping people understand and feel confident in their benefits

Job Tags

Remote job,

Similar Jobs

ABC Supply Co., Inc

CDL Delivery Truck Driver - Flatbed Operator Job at ABC Supply Co., Inc

 ...If youre a licensed CDL Driver looking to advance your career with a nationally established company, look no further. ABC Supply, America...  ...employment drug screen and random drug screens are required Flatbed truck experience is preferred Benefits may include: ~... 

Keenova

Immunology Sales Specialist, Nephrology Job at Keenova

 ...delivering results through collaboration, clinical expertise, and strategic execution. Job Description Summary Join Our Immunology Sales Force Team, where we partner with healthcare professionals to serve patients with autoimmune and rare diseases. As part of... 

Ventures Unlimited Inc

Oracle Applications Technical Lead Job at Ventures Unlimited Inc

Position:- Oracle Applications Technical Lead , Location:- Jersey City, NJ / Plano, TX , Duration:- Full Time Position, Job Description: Must Have Technical/Functional Skills Primary Skill: Oracle Applications Technical, PLSQL, BI Publisher Reports. Hands...

Adecco

Video Editor Job at Adecco

 ...to source music, provide sound treatment, have basic knowledge of sound mixing and recording scratch audio when necessary, offline/online edit via proxy media and remote workflow, and color grade using Adobe Lumetri. Experience in using After Effects, Photoshop, and Adobe... 

Riverside Healthcare

CLINICAL OPERATIONS MANAGER - IMAGING SERVICES Job at Riverside Healthcare

 ...The Clinical Operations Manager, Imaging Services is responsible for the daily clinical and operational management of Riverside Medical Centers imaging service lines, ensuring high-quality, efficient, and patient-centered diagnostic care. This position oversees imaging...