Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Belcan

Computer Numerical Control Programmer (CNC Programmer) Job at Belcan

 ...4140, stainless steel, aluminum, and exotic alloys (e.g., Hastelloy). * Familiarity with CNC equipment such as mills, lathes, wire EDM, 5-axis, and turn-mill centers. * Background in CAD software and GD&T applications. * Strong communication skills with the ability... 

Trillium Construction Services

Field Technician Job at Trillium Construction Services

 ...diagnostics, and robotics troubleshooting. Compensation: - $40/hour - Company Vehicle Field Service & Inspections -Travel to remote job sites to perform preventive and corrective maintenance on fleet assets. -Conduct physical and electronic inspections... 

ektello

Web Optimization Manager Job at ektello

 ...expected outcomes. Required Skills & Experience Four (4) seven (7) years of experience in website optimization, digital experience, CRO (conversion rate optimization), or a similar role. Deep experience working with web analytics platforms (e.g., Heap, Adobe... 

Kelly Science, Engineering, Technology & Telecom

Environment, Health and Safety Manager Job at Kelly Science, Engineering, Technology & Telecom

EHS Analyst Kelly Science & Clinical is seeking an EHS Analyst for a direct-hire position at a cutting-edge Client in Sacramento, CA. If you're passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust...

TekWissen ®

Drilling Fluids Plant Operator Job at TekWissen ®

Job Title: Drilling Fluids Plant Operator Work Location: Monahans, TX ,79756 Job Type: Temporary Assignment Work Type: Onsite Duration: 7 Months Payrate:$ 23.00 - 23.00/hr Overview : TekWissen is a global workforce management provider headquartered...