Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Insight Global

Yard Supervisor Job at Insight Global

Yard Supervisor Job Type: Permanent Location: Anchorage, Alaska Pay Rate: $70,000 $72,000 per year Job Description A company located in Anchorage is hiring for a Yard Supervisor. The Yard Supervisor will direct the activities of the personnel on site...

Insight Executive Solutions

Junior Construction Estimator Job at Insight Executive Solutions

 ...growing contractor based in Queens is looking to hire a Junior Estimator to join its preconstruction team. This opportunity is open to entry-level graduates as well as candidates with 12 years of construction experience, including those currently working on site who are... 

Smart IT Frame LLC

Digital Marketing Manager Job at Smart IT Frame LLC

 ...Candidates, We have a Contract to Hire role with one of our clients. Kindly find the below details. Job Title : Program Manager - Digital Marketing Ops Work Location Jersey City, NJ and NYC, NY (Onsite - 5 days) Duration: Contract-To-Hire Job Description:... 

Berkot's Super Foods

Truck Driver Job at Berkot's Super Foods

 ...Chicago's Southland, Indiana, and Wisconsin, we're looking for CDL drivers to keep our stores fresh and fully stocked through the holidays...  ...company policies while driving on public roads. Assist in training new drivers if required, sharing knowledge of route driving and... 

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...a maximum of two days per week. Pay and bonus potential~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of New Castle, IN. Minimum 3 months of Class A driving experience. Additional benefits...