Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

HSAGP Energy

Utility Mechanical Technician Job at HSAGP Energy

 ...information visit our website Join us on the journey of two companies' massive electric vehicle project in Bartow County! Summary: Mechanical technician in Utility is responsible for managing various mechanical facilities and their parts including air compressor,... 

Story

Junior Interior Designer | Denver, CO Job at Story

We are looking for a Junior Interior Designer to join our Denver-based design team. This role is ideal for an early-career designer who is eager to learn, highly motivated, and excited to grow within a fast-paced, collaborative design-build environment. This position...

Scott Humphrey Corporation

Construction Superintendent Job at Scott Humphrey Corporation

 ...WHAT'S ON OFFER Base salary depending on experience level. Annual and project-based bonuses Company vehicle or vehicle allowance...  ...Project Superintendent is responsible for overseeing general construction operations of ground up construction projects valued at $30M... 

NYC Health + Hospitals/Correctional Health Services

Physician Assistant Lvl I Job at NYC Health + Hospitals/Correctional Health Services

 ...Days: Monday to Friday Location: OTxHU-Bellevue/Rikers Island Under supervision of the Site Medical Director, the Physician Assistant will provide comprehensive, compassionate, and thoughtful care to patients with complex chronic disease in the New York City... 

Denali Water Solutions LLC

Class A CDL Driver - Req. ID: 3592 Job at Denali Water Solutions LLC

 ...we strive to ELEVATE employees to be their best at work and home. Join us on our mission to create a moresustainable future...  ...Innovation. ELEVATE Employees. Apply to join our team today! Class A CDL Driver Longview, WA Hourly / Full-Time / 2nd Shift About the...