Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Assurity Transportation Solutions

CDL A Truck Driver Local Home Daily Job at Assurity Transportation Solutions

 ...Call (***) ***-**** or apply now Home Daily position with great pay and home time for...  ...verifiable tractor trailer experience Valid CDL Class A Current DOT Medical card No DIU/...  ...Potential to earn way more...... Driver Referral Bonus Benefits include, medical... 

MYCO Mechanical, Inc.

Junior Project Manager Job at MYCO Mechanical, Inc.

 ...and piping solutions across commercial projects. We are built on a foundation of precision, accountability, and innovation. As our Junior Project Manager, you will play a critical role in ensuring the success of our projects from pre-construction through closeout. Position... 

Holder Construction

MEP Preconstruction Coordinator Job at Holder Construction

 ...Holders MEP Preconstruction department is currently located in our Atlanta office. Primary Responsibilities Work with project teams to lead and manage MEP preconstruction activities, including estimating, design management, and subcontractor/vendor procurement.... 

LexisNexis

Raleigh Legal Solutions Consultant Job at LexisNexis

 ...functionally to deliver on common goals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150...  ...and business customers. About the Role As a Solutions Consultant, you'll provide education and support, build preference, and drive... 

GreatNeckTools

Mechanical Design Engineer Job at GreatNeckTools

 ...communications. Capture dynamic visuals in both studio and real-world industrial/construction environments. Collaborate Partner with...  ...Pro, or DaVinci Resolve). Strong knowledge of cameras, lighting, and audio equipment. Professional audio recording and...