Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

United Airlines

Engineer - Flight Operations Engineering and Analysis (Remote) Job at United Airlines

 ...next with us. Let's define tomorrow together. Get ready for a career at the leading edge of the airline industry! Our Flight Operations Engineering team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry... 

J.S. Held LLC

Legal Nurse Consultant Job at J.S. Held LLC

 ...environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic...  ...Job Responsibilities: Maintain competency within the Legal Nurse Consulting field through participation in ongoing educational... 

Midvale Industries

Warehouse Associate & Driver Job at Midvale Industries

 ...JOB TITLE: Driver Warehouse Labor WORK LOCATION: St Louis office DEPARTMENT: Shipping and Receiving SUPERVISOR: Warehouse...  ...with customers, vendors and coworkers Ability to work independently and carry out assignments to completion within given instructions... 

PeopleReady

Snow Removal Worker Job at PeopleReady

 ...Snow Removal Worker PeopleReady of Muncie, IN is now hiring Snow Removal Workers in Yorktown, IN! Apply today and you could start as soon as tomorrow. As a PeopleReady associate you'll benefit from: Next-day pay for many of our open positions... 

Advanced Environmental Laboratories, Inc.

Environmental Laboratory Analyst Job at Advanced Environmental Laboratories, Inc.

About AEL: Advanced Environmental Laboratories, Inc. (AEL) is Florida's largest environmental, chemical, analytical testing laboratory network. AEL has been in business for over 30 years and is a leader in the industry with modern instrumentation, computer technology,...