Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Pursuit

Sales Manager Job at Pursuit

 ...growth trajectory toward $100M in the next few years, including expansion into new states! Were looking to hire an experienced Sales Manager to lead and scale the outside and inside sales teams, implement strong processes, and drive revenue growth. Highlights:... 

Gardens of Westbrooke

Certified Medication Aide Job at Gardens of Westbrooke

 ...of your job position is to assist in the administering of medications to residents as ordered by the attending physician, under...  ...maintained at all times. Delegation of Authority As Certified Medication Aide you are delegated the administrative authority,... 

Accreditation Commission for Health Care (ACHC)

Senior Marketing Specialist Job at Accreditation Commission for Health Care (ACHC)

 ...marketing strategies will be essential success in this role. Responsibilities include: Develop and deploy Account-Based Marketing (ABM) campaigns, including omni-channel strategy and cross-functional team alignment. Strategize, execute, and optimize data-driven ABM... 

Berkel & Company Contractors, Inc.

Surveying Technician Job at Berkel & Company Contractors, Inc.

 ...Berkel & Company Contractors, Inc. is seeking a Survey Technician for our regional office located in Silver Spring, MD. This field-based...  ...s degree in a technical field preferred. ~ Professional Land Surveying License preferred but not required. ~2+ years experience... 

Bundoran Group

Founding AE | $300K+ OTE | Elite Fintech Backed by Tier 1 VCs | In-Person SF Job at Bundoran Group

 ...Confidential Job Description Founding Account Executive (San Francisco, In-Person) A stealth-mode fintech backed by top VCs is hiring two Founding Account Executives to join their elite in-person team in San Francisco. This is not your average AE role. Youll...