Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

JWilliams Staffing

Director of Recruitment Job at JWilliams Staffing

The Director of Recruitment is responsible for leading, scaling, and optimizing the Companys temporary staffing recruitment function across assigned divisions and regions. The Director of Recruitment ensures the Company maintains a reliable and cost-effective temporary...

Talentoma

Remote Customer Support Specialist Job at Talentoma

 ...Remote Customer Support Specialist (Work From Home) | $3,300$3,900/month Were hiring Remote Customer Support Specialists to join our growing team. This is a fully remote / work-from-home customer service role focused on handling inbound calls and helping customers... 

LHH

Data Entry Clerk Job at LHH

 ...Job Title: Data Entry Representative Location: South Plainfield, NJ Type of Employment: Temporary, 4 Months In Office/Hybrid/Remote: Fully in Office Hourly: $21 - $22/hr Job Summary: A manufacturing company is seeking to hire a temporary Data Entry... 

Melissa Memorial Hospital

Family Practice Physician Job at Melissa Memorial Hospital

 ...| 45 Days/Week | 285k ++ Sign-On, Housing Allowance H&H Leadership Solutions invites you to explore the outstanding Family Practice Physician opportunity with Melissa Memorial Hospital! Recognized as one of Modern Healthcare's Top 100 Best Places to Work, Melissa... 

Alice Rose

Project Manager Job at Alice Rose

 ...Coordinate project schedules, budgets, and resources to ensure timely delivery Act as the main point of contact between the client, subcontractors, and internal teams Oversee site operations and ensure compliance with safety and quality standards Resolve issues...