Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Proforma Physiotherapy and Performance

Travel Registered Dietitian Nutritionist - Paying up to $2,576/week Job at Proforma Physiotherapy and Performance

We are seeking a dedicated Travel Registered Dietitian Nutritionist (RDN) to provide specialized nutritional care in Syracuse, NY. Responsibilities include assessing patient nutritional needs, developing personalized care plans, and collaborating with healthcare teams... 

Fraire Realty Group

Social Media Assistant Job at Fraire Realty Group

 ...disposition, and sale of singlefamily residential lots to home builders. Our team works closely with leading public and private builders,...  ...ideal candidate willpossessthe following capabilities: social media management, content creation, video editing, photography,... 

Ventures Unlimited Inc

Mendix Developer Job at Ventures Unlimited Inc

Job Description Must Have Technical/Functional Skills: Minimum 8 years of professional Mendix development experience Hands-on development experience in Mendix Low-Code Platform for building enterprise-grade applications. Mendix Advanced Certification Proven...

Canon U.S.A., Inc.

Specialist, Prod Planning Job at Canon U.S.A., Inc.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...

Eleventy USA, LLC.

Stylist Job at Eleventy USA, LLC.

 ...and thoughtful service. What Youll Do Build authentic relationships with clients and help them create wardrobes that feel personal and effortless. Style both mens and womens collections with confidence and creativity. Share the story behind the product,...