Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

Outlier AI

Safety Officer (Remote) Job at Outlier AI

Join a global community of talented professionals to shape the future of AI. Earn up to $15 USD/hr and additional rewards based on quality of submission. Outlier is committed to improving the intelligence & safety of AI models. Owned and operated by Scale AI , weve ...

Maximum Quality Foods

AR/Bookkeeping Clerk Job at Maximum Quality Foods

 ...Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland. About the Role The AR/ Bookkeeping Clerk is responsible for all accounts receivable activities in the office to include preparation, review and maintenance records.... 

Outlier AI

Training Content Assistant (Remote) Job at Outlier AI

 ...partnering experts with top AI labs to provide the high quality data for LLMs. We believe AI can only perform as well as the data its trained on. Thats why we work with contributors from all over the world , who help improve AI models by providing expert human feedback... 

Kate Spade

Temporary Sales Associate Job at Kate Spade

Kate Spade is seeking a Temporary Sales Associate for its outlet location in Hershey Park, PA. This role involves assisting customers, maintaining store standards, and supporting sales goals. Ideal candidates will have strong communication skills and a passion for fashion... 

Home Health Care, Inc.

Hospice Care Volunteer (Unpaid) Job at Home Health Care, Inc.

 ...and dignity to others. What Youll Do: Visit patients at home or in residential settings to offer companionship and support...  ...What Youll Gain: Insight into the hospice philosophy of care Personal fulfillment through meaningful interactions A chance...