Bilingual Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

STZBcFc5b1ZKM2lzRUFlTXVTR3F6TVFS
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • Fluent in Spanish
  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Work from home, Sunday, Saturday,

Similar Jobs

La Rabida Children's Hospital

Manager Revenue Cycle Job at La Rabida Children's Hospital

 ...developmental growth, particularly in cases where such growth has been interrupted by accident or disease. Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for youth in care, early intervention... 

Hill International, Inc.

Junior Project Manager Job at Hill International, Inc.

 ...Hill International is seeking a Junior M&O Project/Project Manager in Los Angeles, California...  ...: Minimum of five (5) years full-time paid professional experience in the...  ...and suggest improvements Recommend new developments and strategies affecting program objectives... 

Ric's Food Center

Meat Cutter Job at Ric's Food Center

 ...weekends. Qualifications:~ Must have at least two years of experience in a retail meat room setting. Job Description: Customer service specialist. Meat processing to maintain consistent product movement and customer satisfaction. Ability to learn and... 

Dexian

Receptionist 2 Job at Dexian

 ...Receptionist 2 Duration: 3 months (contract to Hire) Location: Huntsville, Alabama, 35806 Pay Rate: $16.00 - $17.75 hourly Shift: Monday - Friday , 7:30am - 4:00pm Job Description - Job Summary : The primary responsibilities of this position are greeting... 

Midvale Industries

Warehouse Associate & Driver Job at Midvale Industries

 ...JOB TITLE: Driver Warehouse Labor WORK LOCATION: St Louis office DEPARTMENT: Shipping and Receiving SUPERVISOR: Warehouse...  ...with customers, vendors and coworkers Ability to work independently and carry out assignments to completion within given instructions...