Job Description

ASC Business Administrator - Non-Clinical Operations & Growth Leader

The Opportunity: Drive Strategic Performance in Ambulatory Surgery

Are you an accomplished healthcare leader ready to take on the non-clinical leadership of a growing Ambulatory Surgery Center (ASC)? We are seeking a dynamic Business Administrator to serve as the critical operational, financial, and strategic backbone of Zazen Surgery Center.

This is a high-impact role where your expertise in revenue cycle management, financial reporting, and physician engagement will directly enable quality assurance and sustainable growth. If you are a proactive leader who thrives on hitting measurable KPIs and fostering a patient-centered culture, we invite you to lead our operations.

What You Will Own & Execute (Key Accountabilities):

Financial & Revenue Cycle Oversight

• Directly supervise billing staff, monitor Accounts Receivable (A/R) aging, track denials, and ensure timely payment posting.
• Conduct monthly audits of billing and collections.
• Goal: Maintain A/R $\le$ 45 days and denial rate $\le$ 5%.

Operational KPI Leadership

• Establish and report weekly/monthly on a comprehensive KPI dashboard for leadership.
• Metrics include financial (collections, charge lag), operational (case volume, OR turnover time), growth, staff, and patient satisfaction scores.
• Ensure all KPIs have clear, measurable goals aligned with center strategy.

Growth Strategy & Physician Engagement

• Drive business development by conducting at least 5 documented physician/referral outreach activities per month.
• Advance at least 2 active physician or contract discussions within a 90-day period.
• Support marketing, employer, and insurer contracting strategies.

Staff Leadership & Culture

• Conduct timely performance evaluations for all administrative staff.
• Develop non-clinical staff training programs (customer service, compliance, process improvement).
• Lead monthly team culture initiatives, meetings, and facilitate conflict resolution.

Patient Experience & Satisfaction

• Systematically monitor patient satisfaction (billing clarity, wait times, communication).
• Implement systems for gathering feedback (surveys, online reviews).
• Track and ensure prompt, documented resolution of all patient complaints.

Strategic Scaling & Efficiency

• Identify process bottlenecks and implement automation or efficiency improvements.
• Propose at least 2 cost-saving or revenue-enhancement initiatives per month.
• Lead or support expansion projects, service line growth, and facility scaling.

Required Qualifications:

• Experience: 5+ years of healthcare leadership experience, with Ambulatory Surgery Center (ASC) or practice management strongly preferred .
• Expertise: Proven experience managing the full revenue cycle (billing, denials, A/R, and collections).
• Education: Bachelor’s degree in healthcare administration, business, or a related field ( Master’s preferred ).
• Skills: Demonstrated strong financial, analytical, and leadership skills.
• Ability to manage daily operational demands while actively driving long-term growth strategy.

Success in this role means consistently achieving financial and operational benchmarks, seeing quantifiable improvements in patient satisfaction, and providing the stability needed to scale the ASC sustainably.

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