Job Description

Join Our Team at Premier Disability Services, LLC!

At Premier Disability Services, LLC, we are more than just an Internet Brand company; we are a dedicated team committed to helping individuals navigate the Social Security Disability application process. Whether our clients are first-time applicants, have faced denials, or are preparing for hearings, we provide support at every stage across all 50 states. Our efforts have positively impacted over 100,000 individuals, and we are proud of the difference we make in their lives.

Position: Call Center Representative

We are excited to invite qualified individuals to join our entry-level high-volume call center team. In this role, you will provide essential support and guidance to clients throughout their journey, ensuring they feel informed and empowered.

Key Responsibilities:

• Provide accurate and helpful information to incoming callers regarding the status of disability claims.
• Make outbound calls to gather necessary information from clients related to their cases and hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Navigate multiple computer windows to access several systems proficiently.
• Handle all callers with efficiency, courtesy, and respect.
• Meet daily metric goals and participate in monthly audits.

Key Details:

• Position: Full-time, Onsite (Monday to Friday - No Weekends!)
• Location: Brooklyn Park, MN
• Starting Pay: $14.50 - $18.00 per hour, with the potential to earn an additional $750/month based on performance. You can earn up to $21/hour within the first six months.
• Benefits: Comprehensive package including medical, dental, and vision coverage, paid time off (PTO), and paid holidays. We also offer a subsidized lunch program.
• Growth Opportunities: Numerous chances for advancement within the company!

What We’re Looking For:

Education and Experience:

• High-volume call center or similar experience is preferred.
• A minimum of 2 years of Customer Service or Sales experience required.

Qualities:

• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge with excellent typing skills (minimum of 50 WPM).
• Capability to handle high call volumes while effectively de-escalating situations using conflict resolution skills.
• Sharp attention to detail with the ability to perform tasks with a high degree of accuracy.
• Strong analytical skills to review documents and make sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels, including accuracy, call quality, timeliness, and productivity.

If you are passionate about making a difference and want to be part of a supportive team, we would love to hear from you! Join us in our mission to help individuals navigate their Social Security Disability journey.

Apply today and take the first step towards a rewarding career with Premier Disability Services!

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