Client: Sharp Healthcare
Title: Call Center Representative Req #: 33490302 Location: 8520 Tech Way #200, San Diego, CA 92123 (Kearney Mesa) Duration: 13 Weeks Work Hours: 8:30 - 5:00 PM PST Openings: 10-20 Start Date: 3rd week of September Notes from the manager: Some of these candidates need to be in the office all the days. 2 in office M-F (8-5 PST), rest remote Remote - must have work station, privacy, and fast internet | Remote from anywhere. Must be able to work CA time zone Sharp supplies equipment (Computer, keyboard etc.) Call center experience - Average 40 calls, up to 50-60 calls at peak | 10 min calls (TAT) Healthcare experience Medicare Experience Preferred Excellent soft skills, research and investigative work The Sharp Experience caring, kind, supportive Flexible schedule, after hours support - evening, weekends, holidays (2-3 year round) inbound contact center - digital work, phone calls opportunities for growth - potential to become a FTE 6 weeks training class is required, very fast paced. Unscheduled absences will result in removal from assignment Critical for success Attendance throughout training is mandatory - breaks, paying attention to training, participation 4.5 weeks in virtual classroom, then taking phone calls, then 1.5 weeks of more training Interview Process: Panel interview with 2-3 leaders, 30-45 minutes Long term commitment desired Please note down 2 weeks of interview availability from the candidate Training hours - 8:30 - 5:00 PM PST High School Diploma is required DUTIES: Position Purpose: Responsible for quality communication between Sharp Health Plan and plan members, providers, employer groups, internal departments and external agencies. Customer Care Must be customer focused and maintain a high level of knowledge regarding Sharp Health Plan benefits and procedures. Uses knowledge and judgment to select appropriate resources for assisting callers. Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution Responsible for accurate problem solving. Researches and resolves concerns. SKILLS: Minimum Of One Year Customer Service Experience. Call Center experience preferred. Ability to participate in the activities of the customer service area. Superior interpersonal skills. Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. Basis computer and writing skills. CA Certifications and Licensure: Medical Office Certification to include Medical Technology, preferred. EDUCATION: High School Diploma required Thanks, Amit Sehdev APN Software Services Inc. Direct: 510-402-1061 | Fax: 510-623-5055 | Amit@apninc.comA well-known pharmaceutical company in Deerfield is looking for a temporary Executive Assistant to join their team for the next 30-60 days. You will provide administrative operational/office management support to the Sr. Director of Administrative Operations in the Deerfield...
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