Job description
Description:You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly you will deliver an exceptional experience for all our customers that you interact with.
Primary responsibilities include
Proactively reach out to customers to inform them of our product
Handle incoming calls and provide guidance
Respond to incoming calls from customers already in process.
Handle between 50-70 calls per day.
Qualifications, Education, Certifications and/or Other Professional Credentials
Customer Service Experience
Ability to use Microsoft Office
Previous Sales or Call Center experience is also a plus.
Candidates must have excellent communication skills and be able to work in a fast paced environment.
Other characteristics include:
Positive attitude and high energy level
A "Can-do Attitude" and has the ability to think "Outside the Box".
Team player; able to work with minimal supervision
Ability to learn and share new concepts quickly
Ability to articulate what we have to offer our existing or potential customers
Hours & Work Schedule
Hours per Week: 40
Various Work Schedules
Training 3 weeks in person, Johnston RI
Schedule start times after training from 9am - 10:30am. Mon-Fr
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