Call Center Specialist
Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development. No prior insurance experience is required.
Hybrid schedule, 4 days onsite.
Pay: $19/hr
Responsibilities:
• Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs.
• Maintain professionalism and courtesy in all interactions with customers and third parties.
• Transfer calls and connect callers to the correct department or person.
• Perform additional duties as required.
Qualifications:
• Bachelor’s degree preferred, not required
• Strong computer skills and technical proficiency.
• High energy and self-motivation to take initiative and follow through.
• Ability to collaborate effectively in a team setting.
• Outstanding written and verbal communication skills.
• Proven ability to manage stressful situations with patience and professionalism.
• Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.
• Dedicated to ongoing improvement and learning in customer service techniques.
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
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