Job Description

Call Center Specialist

Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development. No prior insurance experience is required.

Hybrid schedule, 4 days onsite.

Pay: $19/hr

Responsibilities:

• Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs.

• Maintain professionalism and courtesy in all interactions with customers and third parties.

• Transfer calls and connect callers to the correct department or person.

• Perform additional duties as required.

Qualifications:

• Bachelor’s degree preferred, not required

• Strong computer skills and technical proficiency.

• High energy and self-motivation to take initiative and follow through.

• Ability to collaborate effectively in a team setting.

• Outstanding written and verbal communication skills.

• Proven ability to manage stressful situations with patience and professionalism.

• Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.

• Dedicated to ongoing improvement and learning in customer service techniques.

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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