Job Description

The Clinic Education Specialist is responsible for meeting the needs of internal and external Clinic patients, customers, and supporting the clinics by providing a variety of indirect and direct patient care services. Functions as an expert while working with market managers, providers and other clinic staff to manage and resolve complex situations. The Clinic Education Specialist is responsible for development and implementation of orientation, training, education and competency development of a variety of clinic roles in Primary Care and Specialty Clinics. The Clinic Education Specialist will utilize the HLC function to input and track competencies. Assists with protocol and policy development, and implementation of Joint Commission Standards. Serves as a Super User for LSS and acts as a liaison between MIS and staff to instruct as to the proper use of EMR for documentation. Collaborates in development of standardized clinic process and flow with clinic teams and Process Improvement Engineer. Remains responsive to new developments, and performs related duties as assigned. Serve as a role model in Clinical Support functions. Will function as Clinical Support as needed.

Additionally, you will:

• Responsible for ongoing training, new user set up and password resets.
• Provides support for the processes of registration, clinic scheduling to ensure work flow, efficiency and knowledge of the Clinical Assistant are maintained at the highest level possible.
• Provides orientation for scheduling, registration, EMR applications to new hires and ongoing.
• Collaborates with clinic team members to enhance the workflow utilization of scheduling and registration applications.
• Participates as needed in the interview process for all new Clinical Assistant and Clinical Support Candidates. Develops and monitors goals and objectives for continuous process improvements.
• Participates in the clinic department meetings on a regular basis.
• Leads and/or participates in special projects as requested.
• Responsible for training all WRMC clinic staff who Schedule, Pre-Register, and Register patients throughout the clinics.
• Responsible for training curriculum and coordination of all training.
• Responds to customer requirements in a professional, friendly, prompt and caring manner, always maintaining the highest level of confidentiality and respect.
• Always maintain the highest professional level in demeanor and communication.
• Communicates clearly and effectively with external and internal Clinic customers and patients.
• Demonstrate competency in clinical knowledge, critical thinking, and interpersonal skills to provide safe, effective, timely and patient centered care.
• Recognizes the dignity and diversity of individuals and families
• Provides assessment and education in compliance with established clinical assistant policies and procedures and physician approved protocols.
• Obtains and accurately records all patient information necessary for the proper registration and access to services of the patient.
• Participates in quality improvement data collection, evaluation and improvement of safety and quality of care.
• Utilizes leadership behaviors in communication with internal providers, clinic staff and within organization.
• Develops and maintains communication and social skills and safeguards the confidentiality of all patients at all times.
• Knowledge of legal and ethical issues related to the clinic setting

You will bring to this role:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Relates to patients, physicians and peers to develop and maintain effective work/patient relationships.
• Applies critical thinking, analytical and participative behavior to problem-solving techniques and decision- making.
• Analytical, creative, adaptive, perceptive, persuasive, methodical, orderly, thorough and enterprising. Initiates work assignments independently without specific direction.
• Demonstrates responsibility and accountability according to legal, ethical, professional, educational, and personal development goals.
• Prioritizes work and meets changing demands and stress deadlines. Makes oral presentations including speaking to sizable groups.
• Effective communication and interpersonal skills and behaviors. Follow procedures related to position accountabilities.
• Knowledge of safety and infection control hospital procedures.
• Knowledge and skills to provide nutritional care appropriate to the ages of patients served and in accordance with their developmental needs.
• Relates to specific facts/situations to guiding concepts/principles/policies and draws logical and consistent conclusions.
• Knowledge of cleaning and safe food preparation in a sanitary manner. Understanding nutrition and modified diets.

QUALIFICATIONS:

• High School Diploma (or equivalent) Required
• Graduate from an approved practical nurse program, certified medical assistant program, or radiology program required, registered nurse program, preferred.
• Current licensure as a Licensed Practical Nurse(LPN) or as a Certified Medical Assistant by the Wisconsin State Board of Nursing.
• Two years experience in healthcare related field.
• Minimum three-years experience working as an LPN or CNA in a hospital or clinic setting. Registration and reception experience preferred.
• Three years related clinic experience, including time in a leadership role, preferred.
• CPR (AHA Healthcare Provider) certification required

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