Collections Specialist Job at Craft Recruiting, Great Neck, NY

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  • Craft Recruiting
  • Great Neck, NY

Job Description

Collections Specialist – Fintech / Small Business Lending

Location: Great Neck, NY (On-site)

Salary: $60,000 – $80,000 + Bonus

We have partnered with a Fintech company delivering fast, flexible capital to small and medium-sized businesses. The team is growing and looking for a hands-on Collections Specialist who thrives on solving problems, negotiating with empathy, and keeping things moving in a fast-paced environment.

What You'll Do

  • Manage a portfolio of delinquent accounts and work directly with business owners to negotiate payment plans, resolve disputes, and maintain positive relationships.
  • Conduct outbound calls daily — balancing professionalism, persistence, and a customer-first approach.
  • Analyze account histories to prioritize recovery efforts and implement tailored strategies that improve collection performance.
  • Collaborate with internal teams to streamline processes and share insights that enhance operational efficiency.
  • Ensure full compliance with all applicable regulations (FDCPA, TCPA, etc.).
  • Provide timely, accurate reporting on recovery progress and account status.

What We're Looking For

  • 2 + years of hands-on collections experience, ideally in small business, used auto, or consumer lending environments.
  • Strong negotiation and communication skills with the ability to de-escalate and find solutions.
  • Comfort working in a metrics-driven environment with clear performance targets.
  • Proficiency in CRM or collections software and Excel.
  • Spanish fluency highly preferred.

Why Join

You'll be part of a team that believes in moving fast, taking ownership, and treating every client with respect. This is a chance to make a direct impact in a results-oriented environment with strong leadership support and room for advancement.

Job Tags

Flexible hours,

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