Job Description

DESCRIPTION:

Insight Global is currently seeking a qualified candidate for the position of Communications Team Lead (Management Analyst, Senior). The selected individual will be a member of a clients Communications Team helping manage and support the department’s mission to provide timely and accurate information to the public and internal audiences on utility services, programs, projects and consumer responsibilities. Working under the direction of the Public Information Manager, Senior, this role will focus on day-to-day management of staff and projects.

As assigned, work may include: managing procedural and administrative aspects of the team, programs or projects; assisting with the development and editing of policies and procedures; data gathering, data compilation, basic analysis, and developing recommendations and reports.

Duties include but not limited to:

• Actively manage the day-to-day activities of the communications and marketing and management analysts to ensure the successful execution of communications and outreach.
• Assist with comprehensive and strategic communications, marketing, public relations and outreach strategies for all five divisions (gas, water, wastewater, stormwater, streetlights) within the Department to enhance customer service and public awareness.
• Assist with management of the department websites, including all written and digital content.
• Assist and/or lead the development of a robust social media strategy and assist with development of content across all platforms (i.e. X/Twitter, Facebook, Instagram, Nextdoor, LinkedIn, etc.).
• Assist with the development of print and digital collateral materials for the department, including annual reports, brochures, signs, posters, banners, infographics, etc.
• Support regulatory compliance requirements through various means (i.e. videos, PSAs, tours, outreach and community involvement).
• Lead communication efforts for routine and emergency utility project impacts and updates.
• Conduct research, provide updates, make recommendations and implement solutions to achieve project goals and objectives.
• Support emergency communications in the event of utility related emergencies.
• Lead, develop and participate in meetings, community events and other outreach activities during evening or weekend hours.
• Develop presentations as needed.

Salary 35-41.82hr

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