Role: Customer Care Representative / CSR - (Email & Chat Support)
Location: Plano, TX
"Full Time + Hybrid Job"
(Fresher/ Experienced Welcome)
Job Description:
Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey .
As a Customer Operations Representative, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analysing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You'll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the client culture.
Key Responsibilities:
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.
Qualifications:
1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment.
Bachelor’s degree in Business Administration, Communications, or a related field.
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
...looking for a PACS (Picture Archiving and Communication System) Administrator to join our IT team at Community Medical Group. At CMG,... ...at the core of how we deliver care. Our IT team ensures that healthcare professionals have the reliable tools and systems they need to...
...Paralegal (Contractor) Irvine, CA (Hybrid Onsite Mon/Tues/Wed, Remote Thurs/Fri)$30/hr Standard Business Hours Through... ...Trademark Paralegal Contractor to support our pharmaceutical clients Legal Department in Irvine, CA! This role will focus on assisting...
...known health system in New York City is seeking a licensed Registered Nurse to join their staff as their new System Director / Nurse Educator to join their team. In this role, the System Director / Nurse Educator (RN) will be responsible for providing strategic leadership...
Salary : $70,000 plus commission About Christian Health: We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services...
&##128204; Now Hiring: Receptionist, Administrative Assistants & Senior Admins &##128205; Houston, TX | In-Office & Hybrid Options &##128188; Temporary | Temp-to-Hire | Direct Hire &##128178; $18.00 - $25.00/hr (Based on Experience) Are you an organized, detail-...