Job Description

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? We’re seeking a Customer Care Representative on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders.

As a key player in customer support operations, you’ll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike.

Key Responsibilities

• Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication.
• Verify order details for accuracy and correct any discrepancies before entry into the ERP system.
• Prepare and distribute necessary shipping documentation in line with customer requirements.
• Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries.
• Monitor order status and promptly communicate any issues or delays to customers and internal teams.
• Maintain a high unit fill rate by minimizing shortages and reporting as required.
• Arrange carrier pickups according to established procedures.
• Process invoicing through EDI systems and resolve any billing errors efficiently.
• Handle credit memos, return authorizations, and customer inquiries professionally and empathetically.
• Stay informed about product offerings to provide knowledgeable support.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, ideally supporting retail accounts.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required.
• Excellent communication skills and a strong problem-solving mindset.
• Highly organized with keen attention to detail.
• Reliable, proactive, and able to work independently in a freelance capacity.

If you’re ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, we’d love to hear from you!

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