PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion, and belonging.
With oversight, assist with the preparation and defense of regulatory filings relating to company rules and regulations. Interface with state regulatory commissions on complaints, escalated issues, and appropriate application of company and commission administrative rules. Support the company's regulatory initiatives before regulators and/or their staffs, key community and customer groups and other company departments.
• With oversight, prepare regulatory filings related to company rules and regulations including testimony, exhibits, data responses, and supporting documentation for the states' commissions.
• Represent the Company to support regulatory initiatives to regulators and/or their staffs, key community and customer groups, and other company departments.
• Interpret rules and regulations on their application to internal and external parties.
• Participate in training, communicating, and system changes to support any changes to rules or regulations.
• With oversight, prepare analysis and provide alternatives and recommendations to department management to influence decision making regarding regulatory policies and strategies.
• Review and prepare cost analysis on Schedule 300 charges in each state. Work with applicable business units to prepare testimony, answer data requests, and communicate with the other business units the results of any changes.
• Interface and work with state regulatory commissions on customers’ complaints and the appropriate application of company and commission administrative rules.
• With oversight, prepare and participate in formal customer complaint proceedings, and hearings.
• Resolve escalated issues within the timelines established in Performance Standard 6 and administrative rules with a focus on service recovery for our customers.
• Make recommendations and facilitate improvement initiatives with business units to improve processes, efficiencies while ensuring compliance with rules and regulations.
• Perform other duties and special projects as assigned such as liaison to low income assistance agencies, and identify ways to reduce customer complaints, and process improvement projects.
Req Id: 113309
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT
Department: Customer Care
Schedule: Full Time
Personnel Subarea: Exempt
Hiring Range: $78,500 - $110,700
This position is eligible for an annual discretionary performance incentive bonus of up to 12.00% of salary.
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit:
Employees must be able to perform the essential functions of the position with or without an accommodation.
PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.
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