Job Description

Job Title : Manufacturing Customer Service Representative

Location : Corona, CA

Compensation : $21–$24 per hour

Employment Type : Contract-to-Hire

About the Role

A well-established manufacturing company in Corona is seeking a detail-oriented and customer-focused Customer Service Representative. This contract-to-hire position is ideal for someone who thrives in a fast-paced environment and enjoys supporting clients and internal teams with accuracy and professionalism.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding orders, shipments, and product information
• Process purchase orders and coordinate with production and shipping departments
• Resolve issues related to delivery, returns, and product availability
• Maintain accurate records in ERP and CRM systems
• Collaborate with internal teams to ensure customer satisfaction and timely fulfillment
• Support account managers and sales teams with administrative tasks

Qualifications

• 2+ years of customer service experience in a manufacturing or distribution environment
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office and experience with ERP systems (SAP, Oracle, or similar)
• Ability to multitask and manage priorities in a deadline-driven setting
• High school diploma required; associate degree or higher preferred

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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