Job Description

*This is a part-time role to work on Weekend (Sat-Sun) shifts.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. The candidate must reside in Scottsdale, AZ or nearby areas to apply for this role.

Responsibilities:

• Make outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

Qualifications:

• 2+ years’ experience in a phone-based call center role or equivalent
• Some sales experience or equivalent preferred
• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
• Go the extra mile with customer service excellence to make sure customers leave with a smile
• You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management
• Welcome change and are always looking for ways to improve

Must be able to work one of the weekend shifts

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