Job Description

The Customer Service Specialist is responsive, accurate, and helpful. Providing top-tier localized customer service. Serving as an information hub between manufacturers, customers, service and sales team members. a positive company brand representative and exemplify the Michelli values of integrity, initiative, teamwork, quality, leadership, accountability Performs general clerical and administration activities to support the overall operations of the company.

Responsibilities

• Greet walk-in customers with a warm and positive attitude.
• Answer all incoming office calls and direct the calls to the appropriate department or person.
• Monitor incoming office emails
• General clerical activities
• Support sales and service field employees with administrative tasks
• Create vendor Purchase Orders for product sales from CRM Order Fulfillment Instructions (OFIs)
• Create and maintain the order book for product sales
• Generate invoices for all product sales and service orders, including all applicable fees
• Call customers to collect outstanding accounts receivable
• Invoice all work in a timely manner, in the period the work was completed
• Ensure company adherence to profit margin expectations
• Support new customer setup and credit application process
• Organize and maintain file system and other records
• Maintain internal documents to facilitate business processes
• For service and sales calls, gather information necessary to generate the orders.
• Compose and type routine correspondence.
• Organize and maintain file system and other records.
• Prepare outgoing mail and correspondence, including email and faxes.
• Attend training sessions as necessary relating to the job.
• Willing to assist other co-workers when available or time permits.
• If applicable: dispatch technicians and create work orders from incoming service calls
• Ship and receive equipment

Skills

• Previous experience in customer support or call center environments is preferred.
• Proficient in data entry with attention to detail for accurate record keeping.
• Able to meet deadlines.
• Excellent verbal and written communication skills to convey information clearly.
• Ability to type efficiently while engaging with customers on calls or chats.
• Strong problem-solving skills to handle challenging situations effectively.
• A positive attitude and willingness to learn in a fast-paced environment.

Join us in delivering outstanding service that makes a difference!

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