Customer Service Specialist Job at Russell Tobin, Columbus, OH

SWFvcVdkZ1NKSDJ1SGdhQ3RDR296TU1V
  • Russell Tobin
  • Columbus, OH

Job Description

Job Opportunity: Customer Support Representative/Account Representative-Sr

Location: Columbus, OH

Pay Rate: $18-19.16/hour

We are seeking a highly motivated and professional Client Support Service Professional to join our team. This position is ideal for individuals who have a passion for customer service, enjoy working in a fast-paced environment, and are committed to delivering world-class support. Candidates should possess either a college degree or previous contact center experience .

Key Responsibilities:

  • Handle inbound phone calls related to Brokerage accounts with accuracy and efficiency.
  • Provide support for Brokerage Cash Management products, online platforms, and mobile applications.
  • Respond to general account and financial inquiries while maintaining excellent service standards.
  • Consistently meet department performance metrics and quality benchmarks.
  • Navigate multiple systems and tools to resolve client issues promptly.
  • Adapt to change and prioritize tasks in a dynamic, team-oriented environment.

Preferred Qualifications:

  • Bachelor’s degree OR prior experience in a contact center/customer service role.
  • Strong verbal and written communication skills.
  • Proven ability to multi-task and thrive under pressure.
  • Detail-oriented with excellent problem-solving skills.
  • Experience in financial services or brokerage is a plus.

Skills and Competencies:

  • High level of professionalism and customer focus.
  • Strong computer proficiency including navigating web platforms and Microsoft Office.
  • Team player with a positive attitude and willingness to learn.

  • Seniority Level
  • Entry level
  • Industry
  • Banking
  • Employment Type
  • Contract
  • Job Functions
  • Customer Service
  • Skills

Job Tags

Contract work,

Similar Jobs

REVOLVE

Knitwear Designer Job at REVOLVE

 ...Knitwear Designer Meet the Owned Brand division of REVOLVE: REVOLVE is the next-generation fashion retailer for millennial and Generation Z consumers. As a trusted, premium lifestyle brand and a go-to source for discovery and inspiration, REVOLVE delivers an engaging... 

DRF Air Rescue

Pilot in Command / Helicopter Pilot at DRF Air Rescue Job at DRF Air Rescue

 ...flying more than 40,000 missions a year. Whether on the ground or in the air, our approximately 180 pilots set high standards in flight operations. Careful crew deployment planning, meticulous monitoring of flight duty and rest periods, and continuous training and... 

Tenet Healthcare

Employed Sports Orthopedic Surgeon Opportunity - Work in a Leading Sports Center in Dallas, TX Job at Tenet Healthcare

 ...Support Team: Work alongside a highly experienced, dedicated support staff Qualifications: Must be board-certified by ABOS or ABMS; post-training experience strongly preferred Compensation & Benefits ~ Competitive salary guarantee with production-based incentives... 

The McAlear Group

Web Project Coordinator Job at The McAlear Group

 ...role. PREFERRED: Experience with project management tools (Jira, Asana, Trello, or similar). Experience with A/B testing, CRO, or marketing automation platforms. The McAlear Group offers a full range of benefits for eligible employee including 401k,... 

Robert Half

Content Writer Job at Robert Half

Robert Half's marketing & creative client is looking for a Content Writer for a 6+ month contract. This is a hybrid, 37.5-hour-per-week opportunity; candidates must be willing and able to work onsite 3 days per week. The Content Writer will be responsible for creating ...