Job Description

Akkodis is seeking a customer service manager for a client in Fort Lauderdale, FL.

Rate Range: $62,000/year to $75,000/year; the rate may be negotiable based on experience, education, geographic location, and other factors.

This is a direct hire, onsite role.

The Customer Service Group Leader will be responsible for leading all customer service tasks, and ensuring the team consistently delivers high-quality customer support and order management.

Responsibilities include:

Customer Support

• Respond to customer inquiries via phone, email, or chat in a courteous and professional manner.
• Provide accurate product or service information to customers, addressing any questions or concerns.
• Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented.
• Resolve escalated customer complaints and issues in a timely and professional manner.
• Analyze customer feedback and identify opportunities for improvement in service delivery.
• Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation).
• Work closely with other departments to address customer needs.

Order Management

• Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts).
• Track and update customers on the status of their orders or requests.
• Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping).
• Monitor shipping conditions and routing on sales orders for accuracy.

Basic Qualifications

• Bachelor’s degree in a relevant field.
• Proven experience as a manager/team leader in a customer service role.
• Strong communication skills, both written and verbal.
• Ability to handle difficult customer interactions with professionalism and empathy.
• Detail-oriented with a focus on delivering high-quality service.
• Strong understanding of order management systems and ERP software (e.g., SAP).
• Proficient with Excel and Outlook.

Preferred Qualifications:

• 2+ years working for product manufacturing.
• Adaptability: Ability to respond to shifting customer demand and market conditions.
• Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis go to

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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