I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
About MD Squared: MD Squared Property Group is a leader in providing top tier property management services, specializing in managing both rental and condominium buildings throughout New York.We pride ourselves on our hands-on, responsive approach and our commitment to...
Company Summary: We are seeking a highly skilled Senior Civil Structural Engineer to lead critical infrastructure initiatives, with a primary focus on ferry terminal rehabilitation and seismic retrofit projects. This role plays a vital part in the planning, design, procurement...
...This is a 4 month contract with potential extensions - 3x onsite! Required Skills & Experience: ~1-3 years of experience in graphic design ~ Proficiency in design tools including the Adobe Creative Suite (Photoshop, Illustrator, InDesign,etc.)~ Background in...
...Smartcom is an innovative mobile software development company with headquarters in Sophia Antipolis (South of France near Nice) and offices in Atlanta. Smartcom is specialized in developing Mobile Applications for Mobile Operators, we have engagements with major...
Quality Bistro is seeking a General Manager to join our team! Our teams must embrace a guest-first approach to service, thrive in a high-energy, fast-paced environment and take great pride in the space they work in. Our General Managers are focused on FOH management...