Job Description

Be the voice of innovation. Support those who power critical missions.

Our flagship platforms—Team on Mission and Team on the Run—support both mission-critical and business-critical operations worldwide. From real-time push-to-talk and geolocation to process automation and multimedia collaboration, our solutions help frontline teams act as one in high-pressure environments.

We also deliver value-added telecom services to over 130 million users globally, spanning visual voicemail, real-time call billing, IVR, and more. Headquartered in France with offices across Europe, the U.S., Asia, and Africa

What We’re Looking For:

We're seeking a NOC Technical Support Specialist who thrives on solving problems, improving user experiences, and delivering exceptional service. If you’re curious, detail-oriented, and ready to help customers make the most of cutting-edge communication software—this is the role for you.

Key Responsibilities:

· Manage and resolve enhancement requests and support tickets for our desktop, Android, and iOS apps within SLA.

· Take full ownership of customer issues, from analysis to resolution, ensuring a smooth and professional experience.

· Collaborate with Product Owners and technical teams to track updates and ensure stakeholders stay informed.

· Investigate and troubleshoot software functionality issues, and propose practical, user-focused solutions.

· Deliver customer training sessions and create knowledge documentation and reports as needed.

· Conduct regular security scans and monitor system health using tools like Centreon.

· Participate in the on-call support rotation.

What You Bring:

· 2–5 years of customer support experience in a software or tech company.

· Bachelor's Degree in a relevant field.

· Excellent communication skills—both written and verbal—with a confident, customer-first approach.

· Strong analytical, problem-solving, and debugging abilities.

· A proactive, tenacious attitude with outstanding follow-up and tracking skills.

· Experience with ticketing systems like Jira and Zendesk.

· Comfortable with Windows, Android, iOS, and Microsoft Office tools.

· Familiarity with Linux.

Bonus Points If You:

· Have experience supporting customers across different time zones, especially in the US market.

· Are detail-oriented, organized, and able to manage multiple tasks under pressure.

· Thrive in both independent and team-oriented environments.

· Love learning and adapting to new technologies.

Why Join?

Global Impact: Help deliver mission-critical technology to customers worldwide

Growth-Oriented: Be part of a rapidly evolving company with room to grow Innovation

Culture : Work with advanced technologies in real-time communications

Supportive Team: Collaborate with passionate professionals who value quality and teamwork

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