Be the voice of innovation. Support those who power critical missions.
Our flagship platforms—Team on Mission and Team on the Run—support both mission-critical and business-critical operations worldwide. From real-time push-to-talk and geolocation to process automation and multimedia collaboration, our solutions help frontline teams act as one in high-pressure environments.
We also deliver value-added telecom services to over 130 million users globally, spanning visual voicemail, real-time call billing, IVR, and more. Headquartered in France with offices across Europe, the U.S., Asia, and Africa
What We’re Looking For:
We're seeking a NOC Technical Support Specialist who thrives on solving problems, improving user experiences, and delivering exceptional service. If you’re curious, detail-oriented, and ready to help customers make the most of cutting-edge communication software—this is the role for you.
Key Responsibilities:
· Manage and resolve enhancement requests and support tickets for our desktop, Android, and iOS apps within SLA.
· Take full ownership of customer issues, from analysis to resolution, ensuring a smooth and professional experience.
· Collaborate with Product Owners and technical teams to track updates and ensure stakeholders stay informed.
· Investigate and troubleshoot software functionality issues, and propose practical, user-focused solutions.
· Deliver customer training sessions and create knowledge documentation and reports as needed.
· Conduct regular security scans and monitor system health using tools like Centreon.
· Participate in the on-call support rotation.
What You Bring:
· 2–5 years of customer support experience in a software or tech company.
· Bachelor's Degree in a relevant field.
· Excellent communication skills—both written and verbal—with a confident, customer-first approach.
· Strong analytical, problem-solving, and debugging abilities.
· A proactive, tenacious attitude with outstanding follow-up and tracking skills.
· Experience with ticketing systems like Jira and Zendesk.
· Comfortable with Windows, Android, iOS, and Microsoft Office tools.
· Familiarity with Linux.
Bonus Points If You:
· Have experience supporting customers across different time zones, especially in the US market.
· Are detail-oriented, organized, and able to manage multiple tasks under pressure.
· Thrive in both independent and team-oriented environments.
· Love learning and adapting to new technologies.
Why Join?
Global Impact: Help deliver mission-critical technology to customers worldwide
Growth-Oriented: Be part of a rapidly evolving company with room to grow Innovation
Culture : Work with advanced technologies in real-time communications
Supportive Team: Collaborate with passionate professionals who value quality and teamwork
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