Data Entry Specialist Job at ITCO Solutions, Inc., Westlake Village, CA

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  • ITCO Solutions, Inc.
  • Westlake Village, CA

Job Description

Overview:

The Data Entry/Exception Trainers will play a crucial role in training, educating, and developing staff on data entry/analysis utilizing our proprietary software system. The ideal candidate will have strong administrative skills, exceptional attention to detail, and a passion for leading and imparting knowledge to others. The Trainer will be responsible for training 20+ candidates per shift, as well as providing ongoing training to support our high-volume work environment.

Responsibilities:

  • Lead multiple, large group trainings in a fast-paced bullpen environment.
  • Conduct engaging sessions, focusing on procedures, software, and keyboarding skills.
  • Guide software use, error correction, and best practices.
  • Educate trainees on privacy protocols for sensitive information handling.
  • Assess progress through exercises, addressing questions and concerns.
  • Lead ongoing individual training to encourage and improve productivity.
  • Track progress in the training period, set goals and supply daily feedback.
  • Maintain and review daily productivity records for all DE or Exception staff to determine advancement or replacement.
  • Collaborate daily with the Shift Lead and the Staffing Manager status of new starts, ends, and replacement needs.
  • The position will be responsible for developing a staff of 30-50 staff.
  • Assist in Onboarding in software and timekeeping systems, verify/review company policies and labor laws.

Qualifications:

  • Prior experience in group leadership or equivalent, training certification is a plus.
  • Self-starter, motivated to take ownership of the department’s development and success.
  • Previous experience with staff supervision or as group leader.
  • Thrives in a fast-paced, deadline-driven, ever-changing environment.
  • Strong computer skills, MAC, MS Office suite, experienced.
  • Proficiency in data entry software, databases, and spreadsheets.
  • Exceptional attention to detail and communication skills.
  • Patient and organized with teaching/training experience preferred.

Job Tags

Traineeship, Shift work,

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