Job Description
Responsibilities :
Process Evaluation & Improvement:
- Conduct in-depth assessments of banking operations such as mortgage origination, mortgage servicing, credit card management (origination to default), unsecured lending (origination to default), deposits, and commercial/small business origination/servicing.
- Identify and evaluate gaps, inefficiencies, and areas of risk within these processes and recommend improvements to enhance operational performance and ensure compliance.
Quality Assurance (QA) Testing:
- Perform QA testing and audits on processes to ensure adherence to internal controls, compliance standards, and industry best practices.
- Ensure that all relevant processes are functioning efficiently and in alignment with regulatory requirements.
Governance & Control:
- Establish and enforce governance policies for banking operations to mitigate risks and ensure compliance with internal and external regulations.
- Monitor controls and perform assessments to ensure that operational activities are conducted in line with regulatory and business requirements.
Compliance Monitoring:
- Work closely with the compliance and risk management teams to ensure adherence to regulations such as KYC (Know Your Customer), AML (Anti-Money Laundering), and other financial crime risk management policies.
- Assist in identifying and mitigating financial crime risks associated with banking operations.
- Reporting & Documentation:
- Prepare detailed reports on the findings of audits, assessments, and QA activities. Provide actionable insights and recommendations to senior management.
- Maintain documentation of processes, issues, resolutions, and compliance with regulatory requirements.
- Collaboration:
- Collaborate with cross-functional teams, including operations, compliance, and legal teams, to ensure that processes meet regulatory and internal governance requirements.
- Provide input to leadership on improving operational efficiency and compliance adherence.
Qualifications :
Experience:
- 2 to 4 years of experience in banking operations or quality assurance within banking processes (mortgage origination, mortgage servicing, credit card, unsecured lending, deposits, or commercial banking).
- Experience working in Financial Crimes Risk Management (FCRM) and related compliance activities is a plus.
Skills:
- Strong understanding of end-to-end processes in areas such as mortgage, credit card, unsecured lending, deposits, and business banking.
- Experience in applying Quality Assurance methodologies and frameworks to banking operations.
- Knowledge of governance, risk, and compliance (GRC) practices.
- Strong attention to detail, with the ability to identify discrepancies, risks, and inefficiencies.
- Strong analytical skills with the ability to generate actionable insights from data.
- Familiarity with regulatory requirements, including AML, KYC, and related financial regulations.
- Excellent written and verbal communication skills, with the ability to prepare and present reports and findings effectively.
Additional Requirements :
- A degree in Business Administration, Finance, Risk Management, Banking, or a related field is preferred.
- Certification in Risk Management, Compliance, or Quality Assurance (such as Certified Internal Auditor (CIA) or Certified Quality Auditor (CQA)) is an advantage.
- Knowledge of financial crime risk management (FCRM) processes and standards is a plus.
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