Position: Data Center Operations Support (Part time)
Location: Harrisburg, PA
Work hours: 2 days week 1, 3 days week 2
o Tuesday – Wednesday (Week 1)
o Tuesday – Thursday (Week 2)
Contract Duration: 1 year with possibility of extension
Key Responsibilities
● Monitor and operate data center equipment according to plans and SLAs.
● Participate in disaster recovery projects with knowledge of computer networks.
● Identify client order information, coordinate installation timing and resources, inventory shipments, and store software and licenses.
● Notify customers of delays in scheduled computer processing.
● Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
● Prepare for asset disposal by performing manual labor to move equipment.
● Maintain forms, logs, and checklists for balancing information, statistical totals, setup instructions, and checklists.
● Complete tickets to meet or exceed SLA requirements and process service and change requests.
● Provide backup support for break-fix issues and configuration for servers and other devices.
● Provide technical support and hardware maintenance.
● Receive shipments for all inbound equipment for one or more Data Centers.
● Support data center security and audits for ISO Certification Compliance, SAS70, SOX, IRS 1075, CJIS and other relevant government, client and industry standards.
● Manage change and request processes for data center facility changes and maintenance.
● Support data cabling, including Network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
● Administer and control data center services, including physical security and infrastructure setup.
● Install equipment on the data center floor, request and oversee power, network, SAN, and KVM connections.
● Support Media Services Management in collaboration with the Storage Group.
● Design, plan, and track overall data center capacity.
● Maximize efficiency of power circuits and cooling, interfacing with data center facilities.
● Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
● Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
● Participate in Data Center on-call schedule
● Some travel between Primary and Secondary Data Centers may be needed
Key Qualifications
● High school diploma or equivalent.
● Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
● Experience in cable management (copper cable termination and understanding of fiber optic cabling).
● Facilities planning experience (space, power, and cooling) preferred
● Preferred certifications, or working to complete: Comp TIA A+, Comp TIA Network+, Microsoft MCP
● Experience with enterprise backup solutions; knowledge of Symantec NetBackup preferred.
● Organizational skills and experience with desktop software, Microsoft Office, etc.…Pass initial and annual background checks
Pay Range: $22 - $26 Hourly on W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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