Job Description

Job Description

The Account Manager is directly responsible for operational and financial success for the account(s) assigned. The Account Manager reports directly to the Operations Manager. The Account Manager role requires daily oversight of assigned property as well as the direct supervision of Shift Supervisors and Valet/Parking Attendants.

Essential Duties and Responsibilities

• Supervise day-to-day activities of all location managers, supervisors and attendants as well as any other individuals as assigned by the Operations Manager and District Manager.
• Staff all locations within assigned accounts with direct responsibility for filling shift vacancies occurring during all normal operating hours as a result of employees calling in sick or failing to report as scheduled.
• Ensure that all assigned accounts open and close at the specified times.
• Ensure the prompt completion of daily reporting requirements for all locations and roles within the Portfolio.
• Review on a daily basis the time and attendance records generated by staff at each assigned property.
• Review and approve, in accordance with the billing periods, all time and attendance records required by Accounting for the timely billing of clients (within 1 business day of period close).
• Prompt referral of problems and complaints that cannot be immediately resolved to the Operations Manager.
• Submit all claims electronically within 24 hours of the incident.
• Submit all incident reports (guest, client, or otherwise), as necessary within 24 hours of the incident.
• Report all incidents involving an injury to Operations Manager and Human Resources immediately (within 1 hour).
• Resolve customer complaints and other issues.
• Establish and maintain operating manuals for all accounts within the assigned accounts.
• Establish a regular monthly client meeting schedule for each assigned account.
• Continuously train and educate all Shift Supervisors and Attendants on all company policies and procedures as stated in the employee handbook.
• Assist the District Manager in enforcing and communicating any policy or procedure changes to all Shift Supervisors and Attendants.
• Identify all existing and potential operational problems and make appropriate recommendations to Client / Building Management. Inspect and recommend improvements to upgrade the appearance and cleanliness of all facilities.
• Provide a mandatory and prompt response to emergency situations during normally scheduled "off duty hours".
• Administer the Company’s Disciplinary Action Process. Contact the Operations Manager or HR for any assistance or approvals.
• Provide accurate data and input into the budget planning process, assist in the annual budget preparation and the subsequent re-forecasting process.
• Provide daily review of safe operations and account safety hazards.
• Train all supervisor and team leads to train, coach and mentor staff to better safety and car handling.
• Hold management team accountable for acceptable damage claim thresholds.
• Ensure the client is aware of major unplanned discrepancies beyond the control of DealerFlex and seek appropriate consideration prior to the end of the billing cycle.
• Assist District and Operations Manager and Corporate Accounting department by taking action as necessary and requested to ensure timely collection from all accounts.
• Develop and recommend to the client any potential opportunities to create operational efficiencies, revenue opportunities, or cost management strategies.
• Conduct review of payroll, time and attendance, in accordance with the payroll calendar.
• Review all P&L’s for the unit position is responsible. Train supervisors on the fundamentals of P&L analysis.
• Perform other functions and duties as required for the safe and efficient operation of accounts as assigned.
• Mentor, review and coach team members to potentially identify individuals who excel and are potential candidates for management.

Minimum Requirements and Qualifications

Education

• 4-year Degree preferred

Experience

• Minimum of two years parking management experience with multiple location supervision.
• Previous Management and Supervision of at least 10 direct reports.

Skills

• Strong analytical and interpersonal communication skills are a must.
• Client focus orientation.
• Must be detail-oriented and extremely well organized.
• Ability to effectively and clearly communicate with all constituents; front line staff, corporate office, and upper management.
• Proficiency in Google Apps, Microsoft Office required.
• Knowledge of Access and Revenue Control Systems preferred.

Physical Demands

• Must be able to stand, walk, run for up to 8 hours.
• Must be willing and able to work outdoors in inclement weather.
• Must be able to perform the job function of all direct reports.

*This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

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