Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Pivotal Placement Services, Inc

Family Physician Job at Pivotal Placement Services, Inc

 ...We are seeking a Full-Time Family Medicine Physician to join their team, providing exceptional care in the ambulatory setting. This is a full-time, fully benefitted position, and we promote from within, so there is advancement potential. Requirements: Candidates... 

Piru Group

AI/Social Media Specialist Job at Piru Group

 ...Southwestern region, offering comprehensive services in property management, acquisition, renovation, and rental. The company is...  ...Description This is a full-time, on-site role for an AI/Social Media Specialist located in Albuquerque, NM. Responsibilities include... 

Ventures Unlimited Inc

Mendix Developer Job at Ventures Unlimited Inc

Job Description Must Have Technical/Functional Skills: Minimum 8 years of professional Mendix development experience Hands-on development experience in Mendix Low-Code Platform for building enterprise-grade applications. Mendix Advanced Certification Proven...

Latitude Therapy - ABA

Board Certified Behavior Analyst Job at Latitude Therapy - ABA

 ...Behavior Analyst (BCBA) Location: Bridgeton, MO Job Type: Full-Time About Us Latitude Therapy is a St. Louis-based, therapist and woman owned and operated ABA therapy company. We are a mission-driven provider of high-quality ABA services for children and families... 

Premiere Roofing

Foreman Job at Premiere Roofing

 ...Were currently hiring a Foreman to oversee roofing and construction projects from start to finish. This hands-on role includes supervising contractors and crews, ensuring quality workmanship, and maintaining strong, professional communication with customers on-site....