Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Ave Maria University

Assistant Professor of Biology Job at Ave Maria University

 ...beginning in the fall of 2026.Applicants with a Ph.D. in Molecular Biology, Cell Biology, Biology, Anatomy and Physiology, Environmental Science, Ecology, or a closely related discipline are strongly preferred.Candidates that are ABD or a have a MS degree with teaching... 

Central Alabama Radiation Oncology

Practice Administrator Job at Central Alabama Radiation Oncology

 ...The Practice Administrator is responsible for the overall administrative management and operations of Central Alabama Radiation Oncology. Responsibilities include the management of a Company with 2 locations, 3 physician owners, and a staff of 45. This person will provide... 

Midwest Logistic Systems

Midwest Logistics Systems Dedicated Yard Jockey truck driver Job at Midwest Logistic Systems

 ...potential ~ Hourly pay. ~$10,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter....  ...per quarter. ~ Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 30 miles of... 

RMD Group

Sous Chef at Rustic Root Solana Beach Job at RMD Group

 ...while meeting or exceeding the budgetedEBITDA Employee Performance Working with underperforming employees to get them to the top half of the list or removing fromroster Always be working to raise the Per Person Average (PPA) Maintaining systems related to... 

University of Vermont Health

Family Physician Job at University of Vermont Health

 ...The Department of Family Medicine at the University of Vermont Larner College of Medicine and The University of Vermont Health is seeking a board-certified/eligible family physician to join the full-time faculty. This appointment at the University of Vermont will be at...