Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

True Religion

Sourcing & Production Associate, Denim Job at True Religion

 ...relevant parties on deliverables. Drive the daily development process through communication with the global vendor base throughout...  ...-functional teams and vendors to manage timelines and resolve operational issues. Strong problem-solving abilities with attention to... 

Insight Global

Senior Financial Analyst Job at Insight Global

 ...Description: Assist in the monthly, quarterly, and annual consolidation process for multiple entities. Prepare and review financial statements and ensure compliance with GAAP and internal policies. Perform variance analysis and provide insights on... 

US Tech Solutions

Emergency Medical Technician/Medical representative Job at US Tech Solutions

 ...emergency cardiac care (ECC) provider; AND Must have one of the following: Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR In the last... 

Eaton Corporation

Painter Job at Eaton Corporation

Eaton's EPG CHD EP Americas division is currently seeking a Painter. The core hours are 6:00am to 2:30pm. The hourly rate for this position is $19.91 per hour.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate... 

Guthrie

CDL Driver-Mobile Unit - Mammography - Per Diem Job at Guthrie

Summary: Driver Mobile Unit-CDL Experience: Experience in CDL driving and operating vehicles, preferably mobile unit or tractor trailers Skills: - Ability to safely drive and operate CDL vehicles - Basic mechanical skills to perform daily inspections and...