Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Action 1

Web Designer Job at Action 1

 ...Netwrix, a multi-billion-dollar cybersecurity company. As a Web Designer , you'll create compelling visuals for various marketing...  ...marketing team to ensure consistent branding and messaging.~ Develop custom illustrations, icons, and visual assets.~ Stay... 

GENTLE MONSTER

Store Manager Job at GENTLE MONSTER

 ...and achieve sales targets. The key performance indicator for the Store Manager is sales performance, evaluated through sales data and various...  ...in a retail store environment. Requires standing and walking up to 8 hours per shift. Required to work a minimum of 40 hours... 

UF Health Central Florida

Nurse Manager | Operating Room Job at UF Health Central Florida

 ...innovation. As part of the UF Health network, our teams of physicians, nurses, and allied health professionals collaborate to deliver...  ...everyone rises and moves forward. Position Summary The Nurse Manager plays a key leadership role within the Perioperative Services... 

Great Clips

Hairstylist / Barber Job at Great Clips

Great Clips hair salon in Germantown is adding more stylists to our busy salon. No clientele needed. You will make great money right away with built-in clientele. It's easy to make $23 to 38 dollars an hour with guaranteed hourly wages + tips as we are always popping with...

Insight Global

Product Designer Job at Insight Global

 ...Role: Product Designer Type: Contract (1-2 years) Pay: $40-48/hr Location: Monroe, NC Role The Product Designer will lead the design and user experience efforts across our clients enterprise software products. This role is responsible for creating intuitive...