Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Morrow & Associates

Director Asset Management Job at Morrow & Associates

 ...multifamily asset management ~ Demonstrated ability to improve NOI, occupancy, and portfolio value ~ Proficiency in financial modeling, underwriting, and capital planning ~ Strong project management and leadership skills ~ Experience with executive reporting and... 

Frontier Bank

Bank Teller-Customer Service Representat... Job at Frontier Bank

 ...Job Description As a Bank Teller-Customer Service Representative at FrontierBank, you will become a trusted member of our banking...  ...six to twelve months of cash handling and/or customerservice experience. Compensation Compensation will be based on your prior... 

Baptist Health Sciences University

Radiation Therapy Instructor-Masters Pending PRN Job at Baptist Health Sciences University

Overview Summary Educates students in: general education core; and/or health studies; and/or professional courses by providing instructional experiences that support mission and goals of University and/or program. Assesses educational outcomes and uses data to revise...

Mindful Health Solutions

Practice Leader Job at Mindful Health Solutions

 ...Practice Leader About the Role We are looking for a Clinic Manager responsible for hands-on management of the daily operations of our Burlingame clinic. This includes efficient management of the front office operations, patient satisfaction and service delivery,... 

XL Construction

Office Manager Job at XL Construction

 ...XL with professionalism, discretion, and a strong sense of stewardship. Key Responsibilities:Executive & Administrative Support: Manage and prioritize complex calendars for multiple leaders, ensuring alignment and clarity around competing priorities. Exercise...