Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Advocate Health Care

Facilities Apprenticeship Job at Advocate Health Care

As part of the educational requirements and apprenticeship contract, the Facilities Apprentice is responsible for assisting in general maintenance...  .... Education Required ~ High School Graduate. Experience Required ~ No experience required. Knowledge, Skills &... 

Onward Search

Sign Language Interpreter [79165] Job at Onward Search

 ...and school health professionals find top jobs with the nation's top schools. We are actively seeking a dedicated Sign Language Interpreter for an on-site, contracted position supporting secondary school students in the Bay City, Michigan area for the 202526 school year... 

Dexian

Data Entry Clerk IV Job at Dexian

 ...Job Title: Data Entry Clerk Start/End Dates: 8/18/2025 - 2/15/2026 (Open to extension) Work Location: Burbank, California Hourly Pay Range: $25 - $27/hr on w2 What We Do Client is searching for a Data & Administration Specialist to join the Global Business... 

TrueCare

Registered Dental Assistant- Float Job at TrueCare

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a...

Ace IT Careers

Remote QA Tester Job at Ace IT Careers

 ...Launch Your Tech Career as a Remote QA Tester with Top Employers Powered by Ace IT...  ...looking to start a tech career with no coding experience. Career Switchers from non-IT...  ...Assist in analyzing and reporting software defects Execute test cases (manual...