Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Dental Lifeline Network

Manager of Community Engagement Job at Dental Lifeline Network

 ...management, volunteer recruitment and management, fund-raising, partnership development, and raising awareness. The Manager of Community Engagement strengthens and mobilizes DLNs volunteer network and supports state-level boards and leadership councils as key community... 

Terra

Graphic Designer Job at Terra

Terra, the award winning, Miami-based real estate development company carefully chooses projects that have a positive impact on their surroundings and, by extension, on the people who live there. Terra has achieved international acclaim for its commitment to design excellence...

Scott Humphrey Corporation

Construction Superintendent Job at Scott Humphrey Corporation

 ...WHAT'S ON OFFER Base salary depending on experience level. Annual and project-based bonuses Company vehicle or vehicle allowance...  ...Project Superintendent is responsible for overseeing general construction operations of ground up construction projects valued at $30M... 

Premiere Roofing

Foreman Job at Premiere Roofing

 ...Were currently hiring a Foreman to oversee roofing and construction projects from start to finish. This hands-on role includes supervising contractors and crews, ensuring quality workmanship, and maintaining strong, professional communication with customers on-site.... 

Russell Tobin

Administrative Assistant Job at Russell Tobin

 ...fostering a dynamic, diverse, and merit-based workplace. Key Responsibilities The role involves managing calendars, meetings, calls, travel, expenses, invoices, and daily administrative needs across multiple time zones and locations, while providing ongoing team support,...