Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Delta Downs

Landscape Laborer Job at Delta Downs

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...

MYCO Mechanical, Inc.

IT Junior System Administrator Job at MYCO Mechanical, Inc.

 ...Excellent communication and organizational skills. ~ Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency. ~ Demonstrated ability to work well in both team-based and individual settings. ~ Comfortable... 

NX Direct

Junior Account Manager Job at NX Direct

 ...Junior Account Manager - Entry-Level Opening Are you looking for a career that delivers opportunities based on your OWN personal development...  ...Manager at NX Direct provides exemplary sales experiences, product knowledge, and solid business relationships on behalf of some... 

Verigent

Medical Instructor (Secret Cleared) Job at Verigent

 ...Job Title: Medical Instructor (Secret Cleared) Location: Birmingham, AL Duration: Permanent, Direct Hire Salary Range: $75-79,000 (Based on Experience) Summary: Verigent's client is seeking an experienced and committed Medical Instructor to join their team... 

NSC

Recruiter Job at NSC

 ...Corporate Recruiter In-Office | Base + Bonus | Tampa, FL Company Overview: NSC Technologies has been a trusted staffing partner since 2000 , specializing in marine, skilled trades, light industrial, infrastructure, and defense industries. We take pride in connecting...