Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Windsor Fashions

Customer Service Representative Job at Windsor Fashions

 ...high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package... 

Curacao

Legal Secretary Assistant Job at Curacao

 ...Job Title: Legal Secretary In-House Legal Department Location: Los Angeles, CA Job Type: Full-Time About the Role: We are looking for a highly organized and detail-oriented Legal Secretary to join our in-house legal team. This position plays a key... 

Guthrie

Sterile Processing Tech I - Sterile Processing - Full Time Job at Guthrie

Position Summary: The Sterile Processing Technician I will provide quality processed materials and equipment for safe patient care. Education...  ...within 18 months of hire to maintain employment. Experience: Must be able to follow detailed written and oral instructions... 

Grace Management, Inc.

Wellness Director - Senior Living Job at Grace Management, Inc.

 ...Inspire Wellness and Connection in Chicago! Grace Management, Inc. is seeking an energetic and compassionate Wellness Director to support the vibrant senior living community of The Hallmark . In this key leadership role, youll champion residents physical, emotional... 

Giffin Interior

Millwork Engineer / CNC Programmer Job at Giffin Interior

 ...Millwork Engineer / CNC Programmer Giffin Interior & Fixture, Inc. Pittsburgh, PA On-site (Pittsburgh) with occasional remote flexibility Giffin Interior is a nationally recognized architectural millwork manufacturer based just south of Pittsburgh. We build...