Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Resolute Road Hospitality

Director of Sales Job at Resolute Road Hospitality

 ...area of Bozeman. Situated at the crossroads of Bozeman, Belgrade, and Big Sky, this area boasts a prime location with easy access to skiing, fishing, hunting, and downtown Bozeman. SUMMARY Resolute Road Hospitality, a national third-party hospitality management... 

Planet Technology

Epic ClinDoc Analyst Job at Planet Technology

 ...Our Virginia based client is looking to add an Epic Certified ClinDoc Analyst to their growing team of Inpatient focused Analysts. This is a hybrid role with 80% remote and 20% onsite. They are very flexible with when the analyst will come in, like one day a week for... 

GUAPI LLC

Director of Operations - Fashion Brand Job at GUAPI LLC

 ...Job Description: Operations Manager USA (Fashion Brand) Position Overview: We are looking for a highly skilled and proactive Operations...  ...assess and improve operational processes to align with industry best practices and the brand's growth. Ensure proper health... 

Four Points by Sheraton Richmond Airport

Bartender & Server Job at Four Points by Sheraton Richmond Airport

 ...working in multiple roles within the Food & Beverage department - serving and bartering in the hotel's restaurant as well as working in Banquets as a Server, Bartender or a set up person.Benefits* Health, dental and vision insurance (full-time employees)* Paid... 

Medisys Health Network, Inc.

Epic Beaker Analyst Job at Medisys Health Network, Inc.

 ...member of the Beaker clinical application team, dedicated to the full implementation roll-out, transitioning from Soft Lab (SCC) to Epic Beaker. Play a crucial role in the implementation, optimization, and support of the Epic Beaker laboratory information system (LIS...