Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Atlas International, Inc

Administrative Assistant - Processor Job at Atlas International, Inc

 ...with a strong understanding of basic mathematical functions. Teamwork: Experience working effectively in group settings, whether online or in-person. Preferred Previous experience in a high-volume administrative, logistics, or operations support role.... 

Propy Inc.

Applied AI Engineer Job at Propy Inc.

 ...for a pragmatic Applied AI Engineer to join our engineering team. The role is not about training models and does not involve academic Machine Learning research. It is about building the rails that make AI usable in a high-stakes financial environment. You will bridge... 

Lifepoint Health®

Occupational Therapist Job at Lifepoint Health®

 ...lives of those we serve. More about our team: Phelps Health Waynesville located in Waynesville, MO is an Outpatient facility Therapy Service is a full-service rehabilitation center for pediatric patients, adolescents and adults, including physical, occupational... 

Samara

Project Engineer, Development Job at Samara

 ...Backyard, is a fully turnkey, premium accessory dwelling unit (ADU) designed for homeowners and real estate developers. As we expand our offerings and scale our in-house development initiatives, were at a pivotal moment, redefining homeownership through high-quality,... 

Medworks Surgical Inc.

Recruiter and Onboarding Specialist Job at Medworks Surgical Inc.

 ...About the Role Join Medworks as we grow! Were looking for a Recruiter / Onboarding Specialist to drive hiring and onboarding initiatives...  ...& Work Environment Full-time, MondayFriday schedule. Remote role with flexibility; must live near an airport with direct flights...