Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

LHH

Atlassian Administrator Job at LHH

 ...Position Summary We are seeking a highly skilled Atlassian Administrator to manage, optimize, and enhance our Atlassian ecosystem, including Jira Software , Jira Service Management , and Confluence . This role will also provide secondary support for Power BI... 

Ameristar Casino Resort Spa St. Charles

EVS Attendant Job at Ameristar Casino Resort Spa St. Charles

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...

Perform Properties

Sr Analyst, Asset Management Job at Perform Properties

About Us Perform Properties is a best-in-class, diversified real estate operating platform with expertise in high-quality, grocery-anchored shopping centers and premier office assets. Perform is positioned to create more engaging experiences for customers, deliver long...

F.E. Moran Group of Companies

CDL B Truck Driver Job at F.E. Moran Group of Companies

 ...DRIVER, CDL CLASS B Is this you? You put safety first, keeping your vehicle up to code and maintaining a clear driving record...  ...a forklift and loading and unloading heavy materials on and off trucks COMMUNICATE: Effectively communicate with customers and other... 

a&bé bridal shop

Bridal Stylist Job at a&bé bridal shop

 ...styling brides. We foster safe, fun environments for brides to be themselves and celebrate their love every step of the way. Our stylists are passionate about crafting unique customer experiences through authentic connection and exceptional service. Our people are...