Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Stacy Robins Companies, Inc.

Real Estate Assistant to Top Miami Beach Broker Job at Stacy Robins Companies, Inc.

 ...who is excited to have the opportunity for future growth in a long-term Real Estate Sales Career. Is this YOU? QUALITIES OF A TOP CANDIDATE EXPERIENCE You have a Real Estate Brokerage License or are working to get one You love technology and sleep with... 

Kelly Science, Engineering, Technology & Telecom

Environment, Health and Safety Manager Job at Kelly Science, Engineering, Technology & Telecom

EHS Analyst Kelly Science & Clinical is seeking an EHS Analyst for a direct-hire position at a cutting-edge Client in Sacramento, CA. If you're passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust...

CRSI

Direct Support Professional/Caregiver - Allen County (Lima, OH) - 2nd and 3rd Shift Only Job at CRSI

Direct Support Professional/Caregiver - Allen County (Lima, OH) - 2nd and 3rd Shift Only Champaign Residential Services Being a DSP isn't just a job, it's a career, in a high demand Healthcare field"~$1000 Sign-on Bonus/Up to $1500 Referral Bonus ~ Paid Training...

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...a maximum of two days per week. Pay and bonus potential~ Route and detention pay. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of New Castle, IN. Minimum 3 months of Class A driving experience. Additional benefits... 

GKN Automotive

Bill Of Materials Administrator Job at GKN Automotive

Role Purpose Join GKN as a PCO/BOM Administrator, serving as the vital connection between Engineering, Operations, and Commercial teams. You will bridge the Windchill system used by Auburn Hills engineers with the Manufacturing Pro system supporting US CVJ operations....