Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Phillipsburg Marble Company

General Manager/ VP of Sales and Operations Job at Phillipsburg Marble Company

 ...About the Role We are seeking an experienced and motivated VP of Sales and Operations / General Manager to oversee sales and operational functions across residential, commercial, and volume-builder projects. This position plays a key role in guiding customers through... 

Planet Pharma

Scientist II Job at Planet Pharma

 ...in the labs Formulation experience Experience with pharma or consumer product development Strong technical writing and communication skills. Must be proficient using Word, Excel, and statistical software. Knowledge of fundamental application of statistics is preferred... 

Global Growth Industries

Maintenance Manager Job at Global Growth Industries

 ...Our client is seeking a safety-minded Maintenance Manager to ensure a secure and operational environment for both employees and customers. This position includes managing building and equipment maintenance across multiple locations within a 100-mile radius. Responsibilities... 

Solomon Page

Administrative Assistant Job at Solomon Page

 ...We are hiring an Administrative Assistant to join a top consumer goods company in their Bellevue, WA Headquarters. This position will run for 3 months with the potential to extend. ~ Pay Rate: $20/hr Responsibilities: Extend a warm and professional welcome... 

ITCO Solutions, Inc.

Data Entry Specialist Job at ITCO Solutions, Inc.

 ...Job Title: Data Entry Specialist Location: Westlake Village, CA( Onsite) Type: Contract Logline: 12k keystroke minimum, Touch Typist Only Shifts - 7 am to 3:30 pm PST or 4 pm to 11:45 pm PST (Monday-Friday) Description: Data Entry (DE) personnel will...