Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

La Rabida Children's Hospital

Manager Revenue Cycle Job at La Rabida Children's Hospital

 ...developmental growth, particularly in cases where such growth has been interrupted by accident or disease. Finally, La Rabida provides forensic and treatment services for children exposed to abuse and neglect, comprehensive assessments for youth in care, early intervention... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Behavioral Health ED (Day &Nights) - PRN Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) Behavioral Health ED (Day &Nights) - PRN. This is a Full-Time opportunity with long-term potential and is in Augusta, Georgia(Onsite). Please review the job description below and contact me ASAP if you are interested... 

Texas MedClinic

Physician Assistant-Sign On Bonus Job at Texas MedClinic

 ...patients as an alternative to the emergency room or their primary physician. We are open seven days a week and serve all ages. We are a...  ...who places a premium on our culture. Our Physician Assistants provide care for patients within standards of practice and regulations... 

Guthrie

Group Fitness Instructor - Healthworks Fitness - Per Diem Job at Guthrie

Position Summary: The Certified Group Fitness Instructor is responsible for providing quality member service in their certified content area through safe, structured class instruction. He/she will promote the consistent delivery of member/customer service. Education,...

CyberCoders

MEP Superintendent Job at CyberCoders

 ...installed and functioning according to project specifications and industry standards, while managing a team of contractors and subcontractors. To express interest or verify qualifications, please email Recruiter directly. E: ****@*****.*** Key Responsibilities...