Desktop Support Engineer L2 Job at SpikeIT Global Solutions, Inc., Newark, NJ

SWE4c1g5c1FJbnlzRUFPRnNDdXR6OElWN1E9PQ==
  • SpikeIT Global Solutions, Inc.
  • Newark, NJ

Job Description



Desktop Engineer

3 days onsite

 

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Install hardware and software on workstations.

• Set up and maintain network and telecommunications systems.

• Troubleshoot LAN, server, wi-fi and connectivity issues.

• Utilize ticketing system, when necessary.

• Manage Windows Active Directory and Exchange.

• Re-image computers, perform data migrations and restorations.

• Work closely with other IT employees on system maintenance and configuration projects.

• Work closely with other SLA employees on interdepartmental projects.

• Maintain accurate asset management records.

• Work with vendors and manufacturers on repair and maintenance of IT equipment.

 

Requirements

  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Service Now experience preferred
  • Experience troubleshooting network issues in large office setups.
  • •Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

 

 

Regards,

Hameed Shaikh

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Holiday work, Contract work, Remote job, Day shift, Saturday,

Similar Jobs

Stargel Office Solutions

Entry-Level Field Service Technician Job at Stargel Office Solutions

 ...and digital signage. Our accomplishments are the result of high-level service and dedicated employees that adhere to the core values...  ...voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc Interested in learning about repairing,... 

The H&K Group

Asphalt Groundsperson Job at The H&K Group

 ...Pikes Creek Division of the H&K Group, Inc. is looking for an Asphalt Groundsperson to support plant production and maintenance. The ideal candidate is safety focused, action oriented, pays attention to detail, and excels at teamwork. A CDL license is not required... 

University of Maryland Medical System

Registered Nurse (RN) - Comprehensive Medical Rehabilitation - Day Shift Job at University of Maryland Medical System

Company Description Join the UM Rehab Team! At UM Rehab, we offer an unparalleled opportunity to work in a setting that seamlessly blends elements of acute care, outpatient therapy, and skilled nursing, creating a fast-paced yet deeply rewarding environment. Our...

PeopleReady

Painter Job at PeopleReady

**Painter**PeopleReady of Rapid City, SD is now hiring Painters in Custer, SD!Apply today and you could start as soon as tomorrow.**As a PeopleReady associate you'll benefit from:**+ Next-day pay for many of our open positions+ The choice of long-term positions for... 

The LiRo Group

NICET Inspectors Job at The LiRo Group

We have an immediate need for a NICET Inspectors f or a project in Northern New Jersey. Come join our team! We are looking to build services and capabilities through the growth of our key asset- our staff. Ranked among the nation's top A/E firms by Engineering...