Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Midvale Industries

Warehouse Associate & Driver Job at Midvale Industries

 ...JOB TITLE: Driver Warehouse Labor WORK LOCATION: St Louis office DEPARTMENT: Shipping and Receiving SUPERVISOR: Warehouse...  ...with customers, vendors and coworkers Ability to work independently and carry out assignments to completion within given instructions... 

Pacer Group

Patient Care Technician Job at Pacer Group

 ...Position: Travel Patient Care Tech (PCT) - Radiology Aide Location: Pittsfield, MA Facility: Berkshire Medical Center Contract: 13 Weeks Start Date: February 16, 2026 (Tentative) Schedule: Night Shift, 11:00 PM - 7:30 AM, Monday-Friday Pay: $32/hr Pay... 

Saint Agnes Medical Center

Family Medicine Core Residency Faculty Job at Saint Agnes Medical Center

 ...inpatient settings. They will deliver didactic teaching during resident half-day education sessions and participate in structured academic activities that support resident development and program excellence. Core responsibilities include: Outpatient continuity... 

Insight Global

Entry-Level Electrical Designer Job at Insight Global

 ...Overview Our client is seeking an Entry Level Electrical Designer to join their teams in Hampton, VA and Richmond, VA beginning in January 2026. This team is responsible for the design of underground and overhead electrical utility lines for construction projects.... 

Obran Cooperative

Courier Delivery Driver Job at Obran Cooperative

 ...Courier Cooperation of Hawaii is an Obran Logistics company. Obran Cooperative is the...  ...join our delivery company as a Courier Driver. As a member of our team, you will receive...  ...participation Autonomy and independence Education, training, & information...