Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Elios Talent

Family Physician Job at Elios Talent

 ...Family Practice Physician Location: Macon, GA Job Type: Full-Time or Part-Time Opportunities Available Practice Setting: Outpatient Primary Care Community-Focused Position Overview: We are actively seeking compassionate and mission-driven family practice... 

Pride Health

Sterilization Technician Job at Pride Health

 ...Pride Health is hiring for a Sterile Processing Tech to support our clients medical facility based in Baltimore, MD . This is a contract...  ...Certification Required: Candidates must have 2.5 years experience and atleast one travel placement completed.If they are a... 

Insight Executive Solutions

Junior Construction Estimator Job at Insight Executive Solutions

 ...growing contractor based in Queens is looking to hire a Junior Estimator to join its preconstruction team. This opportunity is open to entry-level graduates as well as candidates with 12 years of construction experience, including those currently working on site who are... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Operating Room Circulator Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) Operating Room Circulator . This is a Fulltime opportunity with long-term potential...  ...positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc.... 

Barnard

Underground Construction Quality Manager Job at Barnard

 ...Overview Barnard Construction Company, Inc. is seeking a Quality & Environmental Manager. The ideal candidate will have at least seven years of quality and environmental experience including operating ISO 9001 and ISO 14001 compliant management systems. Work will be...