Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
Were Hiring: Civil Utility Estimator (Hampton Roads Area) Are you an experienced estimator with a passion for civil utility projects? Were looking for a Civil Utility Estimator to join a dynamic team working on water, sewer, storm drainage, and site development...
...Even though the CT is an entry level position, the CT must be able... ...use and setup o User VOIP desk-sets o Document Camera... ...computer issues. Assists with help desk tier 1 trouble tickets.... ...required. Demonstrated experience supporting staff computers /...
...Mechanical Service Technician Assembly Location : Peachtree City, GA Schedule : 12-Hour Rotating Shifts (Day & Night Shifts, 2-2-3 Schedule) Gerresheimer is a leading global provider of innovative solutions for the pharmaceutical, biotech, and medical device...
...NICU Nurse Manager Level IV NICU Atlanta, GA Join one of Atlantas most respected hospitals, known for its outstanding clinical care, strong leadership, and commitment to employee well-being. We are seeking an experienced NICU Nurse Manager to oversee operations...
...Position: Radiation Therapist Location: Washington, D.C. Schedule: Days, 5x8 hours Duration: 13 weeks Gross Pay: $2,500 -... ...week Required Skills & Certifications: ~2 years of Radiation Therapy experience ~ ARRT certification ~ DC State license ~ BLS...