Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Fourth Floor

Junior Account Executive - Walmart Job at Fourth Floor

 ...shipment. Prepare sales reports, inventory updates, and competitive market research for internal teams. Coordinate samples, product approvals, and cross-functional follow-up with design, production, and logistics. Qualifications ~13 years of apparel wholesale... 

Dauntless Discovery

Attorney-Litigation Counsel Job at Dauntless Discovery

 ...Our client, a full service, international law firm with numerous Chambers rankings seeks an Off-track Counsel Attorney to join their Business Litigation Practice in their Atlanta office. Counsel track opportunities are off-track/not partner track and therefore have... 

Aritzia

Store Associate Job at Aritzia

 ...and investing in results that add value to the business THE COMPENSATION The typical hiring range for this position is $20 - $30 per hour. Aritzias Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities... 

DARCARS Automotive Group

Car Sales Representative Job at DARCARS Automotive Group

 ...DARCARS Lexus of Englewood is now hiring Car Sales Representative to join our team!...  ...required brand and DARCARS training Utilizes and familiar with online digital retailing selling tools May be required to use video... 

Confidential

Manager Biostatistics Job at Confidential

 ...leading up to regulatory submission and post-approval activities ~ Experience interacting with and overseeing biometrics services of CRO vendors ~ Proficiency in the use of statistical software including SAS and R at minimum; familiarity with East and Sportfire ~...