Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
Licensed Insurance Customer Service Location: NYACK, NY, 10960 Salary: $50000.0 - $70000.0/year Experience: 2 Year(s) Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative...
Entry-Level Freight Dispatcher (Remote) Earn $2,200 to $3,000 Weekly ($114,400$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already ...
...REQUIRED SKILLS AND EXPERIENCE Previous roles in UX research, human-computer interaction, psychology, or a related field. Experience in assisting moderating user research studies, facilitating training groups or teaching sessions. Experience facilitating studies...
...partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service. With over 100 years of service to the baking industry, BakeMark is recognized as an industry...
...Construction Recruiter Corona, CA Are you an experienced recruiter with a passion for the construction industry? Were seeking a dynamic Construction Recruiter to join our team in Corona, CA. Key Responsibilities: Manage the full recruitment cycle for a...