Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Canon U.S.A., Inc.

Account Exec, Sr Comm Print Job at Canon U.S.A., Inc.

 ...us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer... 

UVM Health - Champlain Valley Physicians Hospital

Rheumatologist Job at UVM Health - Champlain Valley Physicians Hospital

 ...Champlain Valley Physicians Hospital Classification: Rheumatology FTE: 1.0 The Division of Rheumatology and Clinical Immunology at The University of Vermont Health Network invites applications from board-eligible or board-certified applicants for a position... 

INSBANK

Commercial Loan Assistant Job at INSBANK

 ...Job Purpose: The Commercial Loan Assistant position, also referred to as Commercial Loan Coordinator, plays a crucial role in INSBANKs mission to enhance client relationships and streamline the loan process. This position is integral to ensuring that commercial clients... 

Clayco

Project Superintendent - Data Center Job at Clayco

 ...About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations.... 

BayCare Health System

Dosimetrist - Proton Therapy Job at BayCare Health System

 ...Join BayCare as a Dosimetrist Proton Therapy Location: St. Josephs Main & Childrens Hospital Tampa, FL Facility: BayCare...  ...CT simulations and treatment data, optimizing computer-based radiation dose distributions, calculating radiation doses or delivery...