Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
Kettering, OH | Base + Bonus | In-Person Tired of scrolling past jobs that all sound the same? We get it. Heres something different. Were on the lookout for someone who wants to dive into the world of promotions and retail events no rsum full of experience...
Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue ...
...We are seeking a talented and driven Interior Designer to join our studio and support all phases of the design process from concept through installation. This is a collaborative role within a fast-paced, architecturally driven design firm serving discerning residential...
...Qualifications & Description: Must have a solid understanding of the AD CS role services like Certificate Web Enrollment, NDES and Online Responder. We are seeking a highly skilled Senior IT Contractor to lead and manage our enterprise Certificate Management...
...including an open paid time off policy and holidays ~ Healthcare programs including medical, dental, vision, disability, and life insurance ~401(k) retirement plan Job Summary: The Director of Regulatory Affairs is responsible for leading and executing...