Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Bay Community Health

Internal or Family Medicine Physician Job at Bay Community Health

 ...patient-centered care. Role Description This is a full-time, on-site role located in West River, MD for a Physician with a specialty in Internal or Family Medicine. The Physician will provide comprehensive medical care and assist in overseeing clinical operations,... 

Midwest Logistic Systems

Midwest Logistics Systems Dedicated Yard Jockey truck driver Job at Midwest Logistic Systems

 ...potential ~ Hourly pay. ~$10,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter....  ...per quarter. ~ Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 30 miles of... 

Zora Real Estate Investments

Social Media Manager Job at Zora Real Estate Investments

 ...Social Media Manager responsible for developing and executing a multi-platform social media strategy for a Gen Zfocused, multi-disciplinary real...  ...design is a plus but not required. This role will work closely with agents, corporate leadership, and the marketing... 

Cheyenne Regional Medical Center

Radiation Therapist Job at Cheyenne Regional Medical Center

 ...A Day in the Life of a Radiation Therapist Works under the supervision of the Manager of Radiation Oncology, the Medical Physicist, and...  ...physicist. Performs all daily QC/QC tests on all radiation therapy equipment and records all data. Immediately reports any readings... 

UNM Sandoval Regional Medical Center

AIDE PATIENT SITTER Job at UNM Sandoval Regional Medical Center

 ...considerations. Department: Inpatient Float Pool FTE: 0.90 Full Time Shift: Rotating Position Summary: Responsible for basic patient observation and activities of daily living (ADL). Complete documentation as required on flow sheet log. Ensure adherence to...