Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Strategic Sourcing Specialist II - Electrical

Strategic Sourcing Specialist Job at Strategic Sourcing Specialist II - Electrical

 ...reports on a regular basis. Manage major material inventories and allocations to projects to meet project schedules Ability to travel as needed. EDUCATION & EXPERIENCE REQUIREMENTS: ~ Require a 2-year Degree in Business or Management or equivalent work... 

Confidential

Lead Statistical Programmer Job at Confidential

 ...compliant deliverables using SAS, CDISC standards, and TLF development. This role partners closely with Biostatistics, Data Management, and CRO teams. Key Responsibilities Lead programming activities for SDTM , ADaM , and TLFs across clinical studies. Develop,... 

Wayfair

Senior Data Scientist, Global Forecasting Job at Wayfair

 ...Senior Data Scientist - Global Forecasting Must be Onsite in Boston, MA (Monday-Thursday) Wayfair is an online retail platform with the mission to enable everyone to live in a home they love. The Global Forecasting team sits within the Customer Services organization... 

Wide Effect Talent Solutions

Construction Project Manager Job at Wide Effect Talent Solutions

 ...effective plan and schedule for completion of project following a logical pattern for utilization of resources. Coordinates work of subcontractors working on various phases of multiple projects. Oversees performance of all trade contractors and reviews architectural and... 

InSite Real Estate

Project Manager - Junior Job at InSite Real Estate

 ...Real Estate is seeking a passionate, skilled Project Manager, (Junior), to join our Project Development Group. InSite is a quality-driven...  ...states across the nation. Throughout our decades of experience developing, owning, and operating tenant-driven investment property, we...