Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

BORN X RAISED

Apparel Junior Graphic Designer Job at BORN X RAISED

CORE RESPONSIBILITIES GRAPHICS - Support the art team with creation/finalizing of designs per season - Size out and place artwork in order to hand off to production - Coordinate a handover between art dept. and production with proper techniques, colors, applications...

Stormont Vail Health

Hospitalist Job at Stormont Vail Health

 ...Nocturnist Hospitalist Opportunity Stormont Vail Health | Topeka, Kansas Stormont Vail Health, a physician-led, premier regional health system, is seeking a Board-Certified/Board-Eligible Nocturnist Hospitalist to join our dedicated and diverse team in Topeka, Kansas... 

LHH

Production Planner Job at LHH

 ...LHH is seeking a Production Planner for their growing client in Salt Lake City, UT! This role is onsite and offers the opportunity to...  ...Build and maintain daily, weekly, and mid-range production schedules based on forecast and capacity constraints. Manage forecast... 

Tutor Me Education

Spanish Tutor (Remote) Job at Tutor Me Education

 ...Tutor Me Education is reshaping how students learn. We are looking for teachers and tutors with virtual tutoring experience to provide...  ...Requirements Job requirements: Previous tutoring/teaching Spanish experience highly preferred Previous experience with... 

We Sell Restaurants

Restaurant Broker Opportunity Job at We Sell Restaurants

 ...We Sell Restaurants is the nation's leading and only business broker franchise dedicated exclusively to the restaurant industry, operating...  ...beneficial Enthusiasm for building relationships and a customer-focused approach As a Restaurant Broker, you receive: ...