Desktop Support Specialist Job at SISL Global, Minneapolis, MN

SWFBcVZkb1JLM2VqSEFPTXR5S3V6TUVSNVE9PQ==
  • SISL Global
  • Minneapolis, MN

Job Description

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Job Tags

Work experience placement, Remote job, Work from home,

Similar Jobs

Giant Worldwide

Packaging and Delivery Technician Job at Giant Worldwide

Packaging and Delivery Technicians create metadata, package assets (audio, video, subtitles, artwork etc), and deliver features and episodic content to various digital distribution platforms (iTunes, Hulu, Google, Amazon, etc.). This is a Variable position with hours...

Guthrie

Care Companion - Nursing Unit PRN - Per Diem Job at Guthrie

 ...Job Description Position Summary: Provides general observational support for assigned patient care area. Works with other members of the patient care team to deliver care to patients in age groups including children, adolescents, adults, and geriatrics based on... 

Memorial Healthcare System

Cook - PT - Days - MRHS Job at Memorial Healthcare System

 ...employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial... 

Diamonds International

Cleaning Specialist Job at Diamonds International

 ...restrooms and kitchens, restocking supplies, and ensuring all areas are clean and presentable. Duties and responsibilities Floor care: Sweep, mop, and vacuum carpets and hard floors. Buff and polish hard floors as needed. Surface cleaning: Dust and wipe down... 

Mindlance

W2 Oracle HCM Cloud Workforce Scheduling Functional Lead Job at Mindlance

Job Overview We are seeking an experienced Oracle HCM Cloud Workforce Scheduling Functional Lead to lead the design, implementation, and optimization of Workforce Scheduling solutions within Oracle Cloud HCM. The ideal candidate will have strong functional expertise...