Job Description

The IT Director is responsible for leading and managing all information technology operations for a growing small to midsized organization with approximately 150 - 200 users across three primary offices and multiple satellite locations. This role requires a hands-on approach to IT infrastructure management, cybersecurity oversight, and 24/7 technical support coordination.

Responsibilities:

Infrastructure Management

• Design, implement, and maintain hybrid IT infrastructure combining on-premises and cloud solutions
• Manage Microsoft Windows server environment including Active Directory domain controllers, print servers, application servers, and backup systems
• Oversee Hyper-V virtualization environment with Veeam backup solutions
• Maintain and support Inductive Automation Ignition SCADA systems
• Manage all network infrastructure including routers, switches, and access points across multiple locations

Cloud Services & Microsoft 365 Administration

• Manage Microsoft 365 environment including Exchange Online, SharePoint, OneDrive, and Teams
• Oversee user provisioning, licensing, and access management for 150 - 200 users
• Implement and maintain security policies within Microsoft 365 Security platforms
• Coordinate SharePoint document library management and OneDrive backup strategies

Network & Connectivity Management

• Manage Starlink satellite internet connections at field locations
• Oversee Verizon private IP cloud connectivity via IPSec tunnels
• Manage large fleet of cellular routers at numerous field locations
• Coordinate with ISPs and manage network performance across all locations

Cybersecurity & Compliance

• Develop and implement comprehensive cybersecurity policies and procedures
• Conduct monthly security awareness training programs
• Coordinate weekly external vulnerability assessments and penetration testing
• Manage Bitdefender GravityZone XDR deployment across all endpoints
• Oversee Arista NG firewall appliances and security monitoring
• Maintain SSL certificates and DNS management

Mobile Device & Communications Management

• Administer IBM MaaS360 MDM platform for approximately 200 company devices
• Manage Verizon wireless account with phone lines
• Coordinate mobile device procurement, deployment, and lifecycle management

Surveillance & Physical Security Systems

• Manage numerous security cameras across multiple locations
• Maintain NVR server installations at each location
• Responsible for camera installation and cable management

Vendor & Contract Management

• Negotiate and manage IT service contracts and vendor relationships
• Oversee copier/printer service agreements
• Manage Samsara fleet management service 
• Coordinate software licensing and compliance across all platforms

Operations & Support

• Provide 24/7 technical support including after-hours and weekend coverage
• Lead office relocations and technology infrastructure setup
• Manage IT equipment procurement and asset lifecycle
• Coordinate backup and disaster recovery operations using Veritas Backup Exec and cloud solutions
• Maintain Synology NAS systems

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Proven experience (typically 7+ years) in IT management and infrastructure
• Expert-level knowledge of Microsoft Windows Server environments and Active Directory
• Proficiency with Microsoft 365 administration and security platforms
• Experience with virtualization technologies (Hyper-V, VMware)
• Strong networking knowledge including routing, switching, and firewall management
• Familiarity with backup solutions (Veeam, Veritas Backup Exec)
• Experience with MDM platforms and mobile device management
• Knowledge of cybersecurity frameworks and best practices
• Understanding of SCADA systems (Ignition experience preferred)
• Proven ability to manage IT operations independently
• Ability to develop and implement IT policies and procedures
• Excellent troubleshooting and problem-solving skills
• Strong communication skills for user support and stakeholder interaction
• Ability to provide technical training and documentation
• Flexibility to provide after-hours and weekend support as needed

WHAT CAN WE OFFER YOU:

Competitive compensation

PTO package and paid holidays

401K with Company Match

Comprehensive Benefits Package-Including Medical, Health Savings Account, Flexible Spending Account, Dental, and Vision

Employer paid life insurance and disability coverage

Team Oriented Culture- A collaborative environment where your ideas are valued

XRI is an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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