Job Description

Job Title: Director of Talent Acquisition-(NEW ENGLAND APPLICANTS ONLY)
Location: Boston, MA (Seaport District) - Hybrid (3 days in-office)

About Us:
Join our dynamic People & Culture team as we expand our Virtual Call Center operations and grow our Boston-based non-call center divisions! We are committed to finding top talent to deliver exceptional service across all channels, and we’re looking for a highly experienced and strategic Director of Talent Acquisition to lead our recruiting efforts.

Position Overview:
We are seeking a Director of Talent Acquisition with 5-10 years of experience who brings a deep understanding of virtual and in-office recruiting. This role will focus on designing and executing a robust recruiting strategy to attract and hire high-quality virtual candidates for our Call Center and strong in-office candidates for our Boston team. In addition, you will work closely with hiring managers to build effective onboarding plans that set new hires up for long-term success.

Key Responsibilities:

• Strategic Recruiting Leadership: Develop and drive a comprehensive talent acquisition strategy for our Virtual Call Center and Boston-based roles, aligning with company values, goals and growth objectives.
• Candidate Sourcing & Attraction: Utilize advanced sourcing techniques and strategies to attract qualified virtual and local candidates, ensuring a steady pipeline of talent for both call center and non-call center roles.
• Hiring Manager Collaboration: Partner with hiring managers to define role requirements, create ideal candidate profiles, behavioral assessments and design tailored onboarding plans that enhance engagement and retention.
• Recruitment Process Management: Oversee end-to-end recruitment processes, from initial sourcing and screening to offer negotiation, onboarding, and integration, maintaining a high standard of candidate experience.
• Data-Driven Decision Making: Track, analyze, and report on key recruitment metrics to drive continuous improvement in hiring processes and talent quality.
• Agency & Vendor Management Experience: manage third-party recruitment partners effectively, for niche roles, volume hiring, or project-based needs and help streamline processes, negotiate better terms, and make efficient use of external resources.
• Employer Branding: Enhance our employer brand through targeted recruitment marketing, virtual events, and community partnerships to position us as an employer of choice.
• Team Leadership: Lead, mentor, and manage our current recruiting team, providing coaching and support to ensure the delivery of high-quality candidates. Assess team needs and identify areas for contract recruiting as necessary.

Qualifications:

• Experience: 5-10 years of experience in talent acquisition, with demonstrated success in recruiting virtual and in-office candidates.
• Expertise: Strong knowledge of virtual candidate sourcing, screening, and engagement strategies; experience in the call center industry is highly desirable.
• Communication & Influence: Excellent communication and relationship-building skills; experience working closely with hiring managers and senior leadership to drive strategic recruitment initiatives.
• Technical Skills & Certifications – Talent Acquisition Specialty Credential, SHRM- CP, PHR or SPHR a plus!
• Hybrid Work Adaptability: Comfortable with a hybrid work environment and spending three days a week in our Seaport District office.

Why Join Us?

Grand Circle LLC is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston, MA, we’re a global enterprise with 30 regional offices. Since our founding, over two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel and Grand Circle Cruise Lines.

We foster a culture where people from all backgrounds can thrive professionally and personally. Driven by core values, we shape decisions, guide growth, and measure success. If you're eager for unlimited career growth, ready to challenge the status quo, and excited about transforming your environment while exploring the world, GCT/OAT is the place for you!

Be part of a company that values innovation, collaboration, and growth. In addition to a competitive salary and benefits package, you’ll enjoy working with a supportive team, strong culture, and a vibrant work environment in Boston’s Seaport District.

Want to go places? Grand Circle LLC is the place for you.Apply today to lead our talent acquisition efforts and help us attract the top talent that drives our success!

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