Job Description

Dispatcher Key Responsibilities:

1. Scheduling and Dispatching:

- Schedule and dispatch roll-off container deliveries, swaps, and pickups.

- Prioritize and assign tasks to drivers based on customer needs, location, and time constraints.

- Monitor driver progress throughout the day to ensure timely service.

2. Customer Service:

- Communicate with customers to confirm service requests and address inquiries or issues.

- Provide accurate service estimates and updates to customers.

- Handle emergency service requests and resolve customer complaints professionally.

3. Route Optimization:

- Plan and optimize routes to maximize efficiency and reduce operational costs.

- Adjust routes and schedules in response to changing conditions, such as traffic or last-minute customer requests.

- Utilize dispatch software and GPS systems to track vehicle locations and route progress.

4. Record-Keeping:

- Maintain accurate records of service orders, customer interactions, and driver logs.

- Ensure all paperwork is completed and submitted timely, including service tickets and compliance documentation.

- Prepare and distribute daily routes and reports.

5. Communication and Coordination:

- Coordinate with the operations team to ensure equipment and personnel availability.

- Communicate with drivers to provide instructions, updates, and support.

6. Compliance and Safety:

- Ensure all dispatch activities comply with company policies and regulatory requirements.

- Promote and enforce safety protocols for drivers and operations.

- Report any incidents or accidents promptly and assist in investigations as needed.

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