Job Description

*** This is a full-time, benefits-eligible, W2 role for a 12-month assignment supporting a dedicated customer, with the potential for extension contingent on business needs and performance.

Job Description:

As a Field Service Technician, you will be responsible for the proper operation and maintenance of CenTrak’s hardware infrastructure, tags, and other devices at our customer sites. This is a highly visible customer facing position for a detail-oriented person who thrives in a fast-paced environment. You must be a focused individual able to work responsibly for us. This is a hands-on position that requires you to be very proactive and energetic to develop and maintain positive customer relationships. It is the responsibility of the Field Services team to keep these complex systems operating at an optimal health.

Responsibilities:

• Perform battery replacement for CenTrak infrastructure, asset tags, environmental monitoring (EM) sensors, hand hygiene (HH) devices, etc.
• Perform small installations of infrastructure devices and validate via CenTrak software.
• Conduct troubleshooting of problematic areas in conjunction with remote support personnel
• Monitor equipment status and alerts via the Connect PulseTM application
• Ability to understand CenTrak designs with regards to device location within the hospital
• Submit Return Material Authorizations (RMAs) of products under warranty
• Maintain proper inventory of batteries and other equipment necessary for device maintenance
• Document daily activities, findings, and recommendations and provide to Customer
• Maintain rapport with customers by examining complaints, identifying solutions, and suggesting improved methods/techniques for the RTLS utilization

Qualifications:

• Preferred: Degree in Networking/Telecommunications
• 2-3+ years of experience in a professional services environment supporting end-users
• Experience with IR, Wireless and Network Protocols a plus
• Experience in enterprise healthcare or hospital environments
• Advanced problem-solving skills coupled with a commitment to extraordinary customer service
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirements
• Comfortable navigating all areas of the hospital system including patient rooms
• Comfortable occasionally working around or with potential biological hazards; proper personal protective equipment will be worn in accordance with medical center policy and procedures
• Demonstrate proficiency with Microsoft Office and other business applications
• Some area travel required between local sites (reimbursable). Must have a valid driver’s license, insurance, and means of transportation
• Working hours are expected between 8:00 am – 5:00 pm
• While a standard 40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activity
• Comply with required immunizations, health testing, and other vendor requirements

Physical Requirements:

• Ability to walk/stand for an extended period, up to 8-10 hours/day
• Ability to kneel, climb, lift, and carry up to 30 pounds
• Required to climb and stand on ladders, sometimes for extended periods of time
• Required to work with tools while reaching above your head for extended periods of time

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