Field Service Technician Job at Cypress HCM, Indianapolis, IN

SjZncldka1NJM2l1SGdHR3R5cXN5c3dSNUE9PQ==
  • Cypress HCM
  • Indianapolis, IN

Job Description

A medical equipment manufacturing client is currently seeking direct hire, full time Field Support Engineers in the Indianapolis, Grand Rapids and Kansas City. These Field Support Engineer will provide in depth technical and customer support this companies suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. We are looking for someone who is open to a 40 hours a week, travel position and has experience servicing large machines such as printers, ATMS, etc.

Key Responsibilities

  • Deliver exceptional customer service and technical problem resolution at client sites
  • Maintain equipment and proactively resolve potential issues to maximize uptime
  • Train customers on operation and maintenance of pharmacy automation systems
  • Respond to service requests within SLA requirements
  • Collaborate with service teams to resolve complex technical issues
  • Assist with new automation installations as needed
  • Document issues and resolutions in Salesforce Field Service Lightning
  • Provide product feedback to drive continuous improvement

Minimum Requirements

  • High School diploma plus 3-5 years field service experience
  • Strong customer service orientation
  • Proficiency with Windows operating systems and Microsoft Office
  • Knowledge of computer networking, router/switch configuration, and file management
  • Strong mechanical aptitude and ability to use hand tools for complex equipment service
  • Experience with digital multi-meters and electrical testing equipment

Preferred Requirements

  • Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
  • SQL knowledge a plus

Physical Requirements

  • Daily car travel (average 4 hours per day) with occasional air travel
  • Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
  • Stand for extended periods (up to 10-12 hours when necessary)

We Provide

  • Fleet vehicle
  • Corporate credit card for expenses
  • Company laptop and phone
  • Complete tool kit
  • Comprehensive benefits package

Salary of $70-75K annually

Job Tags

Full time, Currently hiring, Work at office,

Similar Jobs

Altea Healthcare

Physician Assistant Certified***PRN***Multi Sites***Weekends*** Job at Altea Healthcare

 ...Physician Assistant (PA-C) Post-Acute Care Location: Saint Louis and Town and Country, Missouri Compensation: $420 - $520 per year + Uncapped Bonus Potential Job Type: Part-Time ***Current and active DEA License is preferred******This role will travel... 

PPC Flex

Graphic Designer Job at PPC Flex

 ...Associates in the Graphics Designer position are responsible for handling and storage of all graphic files & assets. The work will support PPCs ability to produce quality flexible packaging materials in accordance with specific work instructions and applicable safety... 

YASH Technologies

Full Stack Engineer Job at YASH Technologies

 ...Strong experience in full stack development with end-to-end solution ownership. Proficiencyin: o Python (API layer) o React & JavaScript (front-end) o Kubernetes , Docker o Istio or similar servicemesh tools Workingknowledge of secure... 

Acro Service Corp

Security Officer (Direct Hire) Job at Acro Service Corp

Job Title: Detention Officer (Direct Hire) Duration: Full time Location: Phoenix, AZ 85003 (Onsite) Job Description: As a Detention Officer, your career opportunities are numerous. You can advance in rank (Sergeant, Lieutenant, Captain), earn a position on other...

PuzzleHR

Dental Hygienist Job at PuzzleHR

Now Hiring: Registered Dental Hygienist Schedule: Monday-Friday 8:00 am- 5:00 pm Location: Hudson, NY Whats in it for you: Benefits: Medical, Vision & Dental Insurance 401K with Employer match Paid Time Off Paid Holidays Employee Discount ...