Job Description

Flight School Success Coordinator

Location : St. Louis, MO

Salary : $40,000 - $50,000 (base + performance bonuses)

Type : Full-Time Hybrid Remote (with occasional travel)

About Right Rudder Marketing

Right Rudder Marketing is seeking a Flight School Success Coordinator to join the team headquartered in St. Louis, MO. We're glad you're here and we thank you for considering to apply to work at Right Rudder Marketing!

Join our awesome crew of passionate aviators and expert marketers to make an impact in an industry that’s all about safety, leadership, and improving the human race through transportation technology. To apply send an email with your resume to info at right rudder marketing dot com with the subject line as "My Favorite Aircraft is" + your favorite aircraft. Candidates using the LinkedIn Easy Apply will not be considered. Right Rudder Marketing is a pilot owned digital marketing agency revolutionizing the aviation industry. We empower flight schools across the U.S. to grow and scale their businesses through tailored marketing strategies.

Job Overview

As our new Flight School Success Coordinator, you’ll be the first one people talk to when they’re considering becoming a pilot helping flight schools across the country train more student pilots. This dynamic role blends customer service representative duties handling phone inquiries for our clients’ call center, with client service coordinator responsibilities nurturing relationships to drive retention and growth. You’ll support our flight schools by collaborating with our sales and marketing teams to ensure client success, all while embodying the aviation spirit that defines Right Rudder Marketing.

Key Responsibilities

• Phone Support : Act as a customer service representative by managing incoming calls for Right Rudder Marketing and our flight school clients addressing inquiries, scheduling, and resolving issues with professionalism and aviation knowledge.
• Client Relationship Nurturing : Maintain regular communication with flight school owners and operators to ensure satisfaction, relay updates, and support retention strategies.
• Sales Support : Assist in growing the Rudder Marketing Business by qualifying leads, nurturing prospects, and supporting our sales team in closing high value deals (e.g., aviation training centers, Part 135 jet charter operators, FBOs, and airports).
• Administrative Efficiency : Handle light administrative tasks, including CRM updates, email correspondence, and calendar management, to keep operations running smoothly.
• Aviation Advocacy : Represent Right Rudder Marketing in client interactions, trade shows, and team initiatives, with opportunities to engage with the aviation community.

Qualifications

• 1-3 years of experience in customer service, client services, or account management (call center, retail, hospitality, or sales roles a plus).
• Strong communication skills, with confidence handling phone-based interactions and building rapport with clients (experience with older, professional clients preferred).
• Passion for aviation or willingness to learn the flight school industry (private pilot license or aviation exposure a bonus, but not required).
• Tech-savvy, with familiarity or ability to learn CRM tools (e.g., HubSpot, Salesforce) and basic office software.
• Hustle and adaptability and being able to wear multiple hats in a fast growing agency.
• Local to St. Louis, MO, with ability to work in office and occasional travel for aviation events.

Why Join Us?

• Aviation Centric Culture : Work with a pilot owned team passionate about transforming flight schools.
• Growth Opportunities : Start as a Flight School Success Coordinator and grow into account management, operations, sales, or leadership roles as you grow your career and RRM scales.
• Unique Perks : Enjoy aviation trade show travel, and a front row seat to the aviation industry. All while working in a flexible remote hybrid office environment.
• Impactful Work : Directly contribute to our clients’ success and our mission of helping 100 flight schools double their student enrollment.
• Competitive Compensation : $40K-$50K (base + performance bonuses tied to client retention or sales support)

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