Job Description

Summary/objective:

• The receptionist serves as the first point of contact for visitors, providing a welcoming and professional atmosphere. This role involves managing front desk operations, handling administrative tasks, and ensuring smooth communication between departments when guests arrive, office management and organization, and helping keep our people fed for company lunches.
• Front Desk Management
• Greet visitors, clients, and team members with a friendly and professional demeanor.
• Direct visitors to the appropriate department, and take messages as needed.
• Maintain a clean and organized and welcoming reception area.
• On-site availability for core office hours (8am to 4:30/5:00 pm)
• Administrative Support
• Handle incoming and outgoing mail, courier services, and deliveries.
• Assist with data entry, filing, and maintaining company records.
• Prepare and distribute internal communications or reports as needed.
• Backup and coordination duties between People and Culture team, and Customer Support team.
• Help with facilities coordination, including space planning, moves and other events as applicable.
• May assist in onboarding activities.
• Customer Service
• Address general inquiries from visitors and clients in person, by phone, or via email.
• Provide basic information about the organization, services, and facilities.
• Escalate complex queries or concerns to the appropriate team or leader.
• Office and Facilities Coordination
• Order and maintain office supplies and equipment.
• Coordinate with vendors for maintenance and repairs.
• Support staff with administrative tasks and requests.
• Prepare, set up, and arrange catering for company wide meetings/lunches.
• Support for special events and projects as needed, in coordination with the People Team.
• Ordering company snacks, and stocking, refilling water supplies and snacks within the kitchens.
• Must participate in setting and achieving regularly scheduled and outlined objectives.

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