Job Description

WEXFORD GENERAL MANAGER

Established in 1983, Wexford is a vibrant HOA nestled amidst 525 acres of Lowcountry landscapes in Hilton Head, South Carolina. It is a highly acclaimed member-owned golf, tennis and boating residential community. Wexford is home to a 37-acre inland harbour with a lock system (one of only three on the east coast) with 142 boat slips, a distinctive Arnold Palmer Signature Golf Course, four hardcourt pickleball courts, and a championship tennis center with six Har-Tru clay courts and a golf and tennis pro shop. Other amenities include 24-hour gated security, two swimming pools including a dedicated children’s splash pool, an outdoor pool grill and bar, a croquet lawn, a basketball court, a children’s playground, miles of bike and leisure trails and an elegant clubhouse. All property owners at Wexford are members of the Wexford Yacht Club, offering reciprocity benefits with other Yachting Clubs of America. Membership at Wexford is reserved exclusively for property owners and is included with ownership. There are 460 properties in the community with the majority of members living in Wexford on a full-time basis.

Overlooking the harbour, the Clubhouse is the social center for this family-friendly and energetic community and is operational from Tuesday through Sunday. Members can enjoy lunch and dinner service. We are currently amid a $12M major renovation project of the Clubhouse and Harbour Center which are projected to be completed in April of 2026. The golf pro shop is located inside the Clubhouse and pools are steps away. Wexford is rated in Golfweek’s Top 200 Residential Golf Courses.

 

CLUB METRICS AT A GLANCE

 

Annual Dues Revenue:

$9 million

Total Food and Beverage Revenue:

$1.7 million

Other Revenue:

$3.8 million

Annual Capital Expenditures

$1.5 million

Cash on Hand

~$12.0 million

Total Assets

~$53 million

Carts, Greens & Golf Shop Revenue:

$1.1 million

Number of Golf Rounds Annually:

21,000

Employees:

~92 full time, 24 part time

Number of Board Members:

9

Total Number of Members:

460

Initiation Fee

$70,000 (improved property)

$35,000 (lot only)

AMENITIES OVERVIEW

· 16,065 Square-foot Clubhouse *Renovated

· 18 Holes, Arnold Palmer Signature Course (Par 72: 6,913 Yards)

· Golf Pro Shop

· 6 Har-Tru Clay Courts (all Lighted)

· 4 Pickleball Courts (all Lighted)

· Tennis Pro Shop

· Newly Renovated Swimming Pool & Splash Pool

· 24-Hour Gated Security

· 37-acre Inland Harbour & Lock System

· 138 Privately Owned Docks, 142 Boat Slips

· Wexford Yacht Club

· Pontoon Boat/Pump-Out Boat/Kayaks/Paddleboards

· Croquet Lawn

· Bike & Leisure Trails

· Basketball Court & Children’s Playground

· Junior Golf & Tennis Programs

POSITION SUMMARY

Reports to:

President of the Board of Directors

Supervises:

Chief Financial Officer

Director of Clubhouse Operations

Director of Member Services & Marketing

Director of Golf

Director of Raquet Sports

Director of Greens & Grounds

Infrastructure Manager

Director of Security/Community Services & Compliance

Harbour Master

General Manager Description

The General Manager is responsible for driving excellence and leading all operations at Wexford consistent with the strategy and policies established by the Board of Directors (Board) as well as by the By-laws and Rules and Regulations of the HOA. He/she should have an executive and dynamic presence but still be approachable and personable and comfortable engaging and communicating with a sophisticated membership. The General Manager reports to the President of the Board of Directors and will consult with the President, the Board, and/or committee chairs as appropriate on matters of significance to the Club. Other attributes include:

· A strong background (10+ years) in HOA residential or community management preferred.

· Excellent, progressive leadership and a positive image for the HOA to the membership, staff and surrounding community. He/she is “the face of Wexford”.

· Working in concert with committee chairs to develop policies, programs, and events that maximize the HOA Member experience.

· Monitoring the quality of the HOA’s amenities and services to deliver maximum member and guest satisfaction

· Creating and maintaining an atmosphere of quality, hospitality, friendliness and goodwill.

· Track record of shaping and leading excellent food and beverage programming and operations.

· A record of success in the selection, development, training, retention and positive motivation of an accomplished, service-oriented staff in a private club environment.

· Experience reporting to a Board and navigating private club governance in general.

· Strategic planning experience.

Leadership:

The General Manager should possess the following leadership skills:

· Excellent leader, coach, and motivator with the ability to work effectively at all levels of the organization with an accessible style.

· Able to act decisively, yet diplomatically.

· Business minded, forward thinking and strategic; able to gather key data to make timely recommendations to the Board to drive the operation as a successful business.

· Is effective at managing their relationship and communication with the Board; understanding what is important to communicate and focus on, and what may be “below the line.” Engaged and prepared in the boardroom; able to efficiently navigate meetings and provide suggestions and options based on professional expertise.

· Be a student of the industry; able to anticipate how the Club may evolve and stay in front of industry trends, best practices and economic cycles.

· Well-organized with a strong ability to set priorities and delegate effectively with appropriate follow-up and oversight. Proactive and a problem-solver with the ability to anticipate and resolve potential issues in a timely manner.

· Committed, with a high and visible work ethic. Has a reasonable sense of urgency around operating the Club and positively manages through stressful scenarios.

HOA Management & Governance:

Responsible for the overall day-to-day operations of the HOA, including the general care and maintenance of the facility and property, and engagement with the Board on all relevant matters affecting HOA operations and member experiences. 

· Delegate appropriate authority to department heads to manage their areas of responsibility.

· Participate in development and implementation of strategic planning with the Board.

· Facilitate discussion among management, the Board and committees in meetings and daily interactions.

· Keep current with existing and developing HOA trends through benchmarking and networking with other similarly situated HOA’s and associations and share with the Board.

· Attend all Board meetings and key committee meetings; assign key department heads to respective functional committees as required.

· Assume responsibility for all Club and HOA administrative and community relations including those relationships with homeowners as needed, local and town agencies and law enforcement. Ensure the Club and HOA comply with applicable local, state and federal laws.

 

Communications:

Maintain ongoing dialogue and rapport with members and management team through engagement, communication, and timely promotions of Club activities .

Critical Success Factors

As a measure of success by the Board of Directors, the General Manager of Wexford is expected to make a positive impact on the following areas:

· Embrace the membership, management team and staff as the new leader who seeks to build genuine relationships by being visible, approachable, engaging and member focused.

· Guide the integration of the in-process $12 million Clubhouse and Harbour Center renovation. Experience with golf course renovation projects and renovations and the integration of new amenities such as a Wellness Center and Golf Learning facility into the amenity’s infrastructure of Wexford.

· Demonstrate notable improvement in the overall member experience with and through an evaluation of each department’s programs and services along with the level of service and standards to identify areas of improvement and implement necessary changes to enhance the member experience.

· Demonstrate effective communication skills to bring the mission and vision of the Club into the culture and standards of the Club to be known by the members and staff.

· Demonstrate strong fiscal management skills and judgement to maintain and continue to improve upon the Club’s already positive financial standing.

· Measure employee satisfaction through utilization of annual Employee Engagement Surveys.

· Measure Member satisfaction through utilization of annual Member Engagement Survey.

· Maintain cooperative relationship with Town of Hilton Head regarding storm preparedness and other factors impacting Wexford’s infrastructure.

· Partner with the Board in the design and implementation of the Club’s Strategic Plan.

· Establish departmental goals with department leaders and monitor results.

· Through excellent operational management and communication, enable the Board to focus on high-level strategy.

 

 

Education and/or Experience:

· Bachelor’s degree from a four-year college or university: Hospitality Management major preferred.

· Certified Club Manager (CCM) designation or in current pursuit of this designation is desirable.

· Substantial private club or hospitality industry experience with management experience.

 

Salary: · Please submit salary requirements & history with your resume

 

Send Resumes along with a cover letter to RDriscoll@wexfordhiltonhead.com

Job Tags

Full time, Part time, Local area, Sunday,

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