Job Description

Are you looking for a new opportunity in Healthcare? Dahl Consulting is currently partnering with a leading company in the health care industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Health Plan Specialist for a contract position! Interested? Get more details below!

• Start Date: 10/27/25
• Contract Duration: 5-month (potential contract to hire)
• Worksite Location: Madison, WI (must be within 50 miles) | Remote
• Hourly Rate: $19.00 per hour W2
• Work Schedule - must be available to work any shift during the following hours: M-F: 8:00am-9:00pm CST
• Training Schedule: First 4-6 weeks from 8:00am-4:30pm
• Note: Computer/Equipment will be provided, computer must be hardwired connected by an ethernet cable. Internet Speed Test Requirements will be requested.

What you'll do as the Health Plan Specialist:

• Assist members with questions about billing, benefits, enrollment and claim inquiries, average of 50-75 calls per day
• Treat customers with respect and courtesy and always act with the customer in mind
• Represent to the customer in a professional manner
• Maintain and restore customer relationships
• Work efficiently by utilizing online tools and resources
• Resolve customer issues with a high degree of accuracy and timely follow-up to maintain customer trust and satisfaction
• Provide end-to-end resolution of all issues by maintaining ownership and retaining all documentation to ensure complete, accurate, and timely resolution

What you'll bring to the Health Plan Specialist role:

• High school diploma or 4+ years of customer service experience
• 1+ years of prior call center experience
• Proficiency in using multi-screen workstations, using multiple applications simultaneously, Microsoft Office Suite applications
• Excellent prior attendance history
• Flexibility with schedule and working occasional weekend hours
• Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
• Must be able to adhere to attendance requirements for training and scheduled shifts
• Strong focus on the member experience and a clear understanding of the company's mission

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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