Job Description

Position Title: Front Office Manager

Department: Front Office

Reports To: Director of Operations, Jessica Byrn

Position purpose:

The Front Office Manager is responsible for overseeing the daily operations of the hotel's Front Office, ensuring guest satisfaction, and providing exceptional service. This role involves managing the Front Office team including: The Front Desk, Nightly Audit, Reservations, Bellman, Welcome Station, Massage & Facial Services, Guests Services and Gift Shop sales. The Front Office Manager will assist handling guest complaints, coordinating with other departments, and optimizing revenue. The ideal candidate will possess strong leadership skills, be detail-oriented, and have a passion for hospitality.

Key Responsibilities:

1. Guest Services Management:

• Ensure a smooth and efficient check-in and check-out process for guests.
• Handle and resolve guest complaints and concerns in a professional and timely manner.
• Maintain a presence at the front desk during peak times to assist staff and guests.
• Professional and Pristine.

2. Team Leadership:

• Supervise, train, and mentor front office staff, including reservationist, bellmen, and concierge.
• Create schedules and manage staffing needs based on occupancy and business levels.
• Conduct performance evaluations and provide feedback to team members.

3. Operational Oversight:

• Oversee daily front desk operations, room allocation, and guest service procedures.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate with housekeeping and maintenance departments to ensure room readiness and overall guest satisfaction.

4. Financial Responsibilities:

• Monitor room inventory and optimize revenue through effective room assignments and upselling strategies.
• Prepare and review daily reports, including occupancy, revenue, and operational statistics.

5. Technology and Communication:

• Utilize property management systems (PMS) for room reservations, guest profiles, and billing.
• Communicate effectively with other departments to address guest needs and ensure smooth operations.

Qualifications:

Experience:

• Minimum of 3-5 years of experience in hotel front office operations, with at least 2 years in a supervisory role.

Skills:

• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., IQWare, PMS) and Microsoft Office Suite.
• Problem-solving.

Personal Attributes:

• Professional appearance and demeanor.
• Flexibility to work various shifts, including holidays.

Salary Range: Competitive Pay from $70,000 - $75,000 annually

Benefits: Including but not limited to: Subsidized property housing for the right candidate, health, dental, vision, accident/critical illness, short term and long-term disability insurances, Paid Time Off, 401k Match Program, Employee discounts and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Tags

Similar Jobs