Job Description
Salary range $60,900 - $70,000 w/bonus plan
Education and Experience - High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES Supporting Housekeeping Operations and Budgets - Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Schedules employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Observes service behaviors of employees and provides feedback to individuals.
- Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service - Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Tags
Work experience placement, Immediate start, Shift work,