Inbound Support Representative Job at Rectangle Health, Valhalla, NY

SUtrdlZkMFZKM3FySHdlR3R5ZXR4OFFSNVE9PQ==
  • Rectangle Health
  • Valhalla, NY

Job Description

Inbound Support Representative:

At Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring best-in-class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.

Position Overview:

The Customer Care Coordinator will work with our most valuable asset- our customers. This person will be an instrumental member of our inbound phone support team. They will field incoming calls into our call center in an efficient and effective manner. They will be responsible for providing a top-notch service, handling customer inquiries and resolving issues. The support team’s goal is to increase customer retention by driving product adoption and resolving problems on the first call.

For Full-Time Employees we offer:

  • Competitive health, dental, and vision benefits
  • Guardian Hospital Indemnity coverage
  • Life & LTD
  • 401(k) matching up to 3%

Primary Job Duties:

  • Coordinating & Implementing Solutions for Customers : Fielding customer issues via inbound calls by responding in a timely and professional manner, closing the loop, and ensuring customer satisfaction on the first contact.
  • Customer Relationship Management: Documenting interactions quickly and accurately in Salesforce. Utilizing the proper call coding for tracking purposes and to assist in driving initiatives to improve the overall customer experience.
  • Cross Functional Collaboration : Partnering with leadership and various internal departments to ensure customer issues get resolved properly and advocate on customers behalf.
  • Product Support & Training : Has a depth of product knowledge that enables proper account servicing as well as provides basic training to users during interactions to drive product adoption and usage.

Minimum Qualifications:

  • Can handle 35 calls a day with an average talk time of 7 minutes or less per call
  • Ability to become a product expert and understand all aspects of Rectangle Health account management
  • Provide appropriate directions and solutions in attempt to resolve the issue on first contact
  • Properly manage tickets with appropriate tracking and detailed notes, including follow-up
  • Resolving customer issues with effective problem-solving skills to retain customer satisfaction
  • Diffuse customer frustration and escalate to management when necessary
  • Maintain a professional demeanor and provide thoroughness on all calls
  • Have excellent written and phone communication skills
  • Ability to collaborate within a team
  • Ability to work in a fast-paced environment and be extremely efficient
  • Experience working with payments technology is a plus
  • Adaptable to challenges and has ability to process, understand, and memorize new information quickly

About Us:

Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Since 1992, the company’s innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.

Job Tags

Full time,

Similar Jobs

Mission Control Coworking

Join Our Team: Community Manager Assistant 🚀 Job at Mission Control Coworking

 ...Mission Control serves as a launchpad for individuals and businesses to achieve their ambitious goals while fostering a collaborative community. The Role Are you a people person with a knack for sales and a passion for building professional communities? We are... 

365 Yachts Sales

Senior Florida Licensed Yacht Broker Job at 365 Yachts Sales

 ...Tailored Experiences. Because Excellence is a Lifestyle. Role Description Join the Elite: Senior Level Licensed FL Yacht Broker Opportunity at 365 Yachts Location: Remote Industry: Luxury Yacht Sales Compensation: Industry-leading commission +... 

Schillings

Graphic Designer Job at Schillings

Great news! Schillings is currently looking for a Graphic Designer at our Saint John, IN location to create visually engaging content and support our branding efforts. This role involves both creative design work and practical tasks, such as event setup and vinyl decal...

Windsor Fashions

Customer Service Representative Job at Windsor Fashions

 ...high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package... 

Adecco

Email Marketing Specialist Job at Adecco

Adecco Creative and Marketing has partnered with women's fashion house to hire an Email Marketing Specialist. This is a 40 hour work week contract which ends 29 May. The pay is $26-$30/hr. The Email Marketing Specialist will be responsible for the tactical execution...