Job Description

We are looking for a skilled Technology Trainer with experience at either the Mid-Level or Senior level to join our team. The responsibilities will vary depending on your experience, with ample opportunities for growth and career advancement. The Technology Trainer/Senior Technology Trainer is responsible for designing and delivering both general and legal-specific training programs for firm personnel, using a variety of formats, including classroom sessions, eLearning, and individualized training. This role ensures that personnel are proficient in the software technologies, tools, and features necessary for effective performance in their roles. The Senior Technology Trainer works independently, leveraging extensive experience and judgment to achieve goals.

Key Responsibilities:

• Analyze user feedback and emerging trends to determine training needs.
• Design, implement, and evaluate technology training programs that align with the needs of the user base.
• Deliver engaging in-person and virtual training sessions that motivate participants, enhance engagement, and improve productivity. This includes onboarding for new hires, regional training, and tailored sessions for practice groups, departments, teams, and individuals.
• Provide troubleshooting support for software-related issues, addressing and resolving tickets according to internal guidelines.
• Develop and maintain a variety of training materials, including reference guides, visual aids, eLearning content, communications, and course invitations.
• Coordinate and manage Firm-wide and regional training schedules.
• Collaborate with IT and administrative leadership to ensure training priorities align with organizational goals.
• Manage course sessions and track user progress/attendance through the Firm’s Learning Management System (LMS).
• Prepare and deliver training progress reports to team management.
• Work with IT teams to evaluate and test system upgrades.
• Contribute to special projects in collaboration with other IT teams as needed.

Senior Technology Trainer Requirements:

• Bachelor’s degree required.
• Minimum of 5 years of relevant work experience.
• In addition to all responsibilities of the Mid-Level Technology Trainer:
• Advanced expertise in eLearning design, development, and the use of online training tools.
• Deep knowledge of desktop productivity and document management software.
• Strong analytical and problem-solving skills.
• Ability to set quality benchmarks and drive improvements in training programs.
• Provide coaching and support to team members.

Job Tags

Similar Jobs