Information Technology Support Technician (427824) Job at IDR, Inc., Lubbock, TX

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  • IDR, Inc.
  • Lubbock, TX

Job Description

IDR is seeking an IT Support Technician to join an exciting client here in Texas! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview:

The IT Support Technician I provides technical support to faculty, staff, students, and departments, focusing on basic hardware and software maintenance. Helpdesk/Call Center roles involve answering calls, offering remote support, and performing tasks similar to the desktop support team, with equal access.

Required Skills:

  • 1-3 years of professional experience providing hands on support
  • Experience working with ticketing systems – ServiceNow is what they use (Salesforce, ZenDesk, or any other home grown system)
  • Experience with Windows, Microsoft Office Suite (Outlook, excel, etc.)
  • Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience.

What’s in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

Job Tags

Remote job,

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