Required Skills & Experience
• 1-2 years of IT Support experience within an Enterprise environment
• Experience using IT Service Management tools (i.e., ZenDesk, ServiceNow, etc.)
• Experience supporting Windows 10/11 / MS 365 Applications / MS Servers
• Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / Time Clocks
• Ability to pass a background check
Nice to Have Skills & Experience
-A+ Certification
-Net+ Certification
-Previous experience working in the tourism industry
Job Description
Insight Global is seeking an IT Support Technician to join one of our clients in Juneau, AK to help support multiple projects some to include maintaining first tier support of their TRAM system.
Responsibilities will include but are not limited to:
-Conduct daily oversight of TRAM systems and services.
-Deliver first-level support to end users through phone, email, tickets, or in-person interactions. Monitor the ticket queue, SaaS applications, and Microsoft 365 services.
-Perform preventative maintenance tasks such as wire management, testing, labeling, routine software upgrades, deletions, and modifications.
-Oversee daily monitoring of the ticket queue and Point of Sales software, along with preventative maintenance activities including wire management and modifications.
-Provide fundamental support and troubleshooting, including:
• Printer configurations
• Password resets
• Break/fix instructions
• Ticket routing and escalation to Level 2 and Level 3 support
Compensation:
$21.63/hr to $24.04/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
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