*Thank you for your interest in the below W2 opportunity! This is a one round, 30-minute Microsoft Teams Interview with immediate feedback. We have interview availability for this week / early next!*
Title : IT Support Analyst
Duration : 6-month Contract
Location : Wilmington, DE
REQUIRED SKILLS AND EXPERIENCE
• 4+ years of experience resolving end user’s hardware and software issues in an IT environment.
• Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)
• Ticketing experience (prefer ServiceNow)
• Excellent customer service skills.
• Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)
• Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD)
• Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet
JOB DESCRIPTION
A client of Insight Global’s is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.
There are two openings on the team. Morning shift which is 7 AM - 3:30 PM EST & Night Shift which is 11:30 AM - 8 PM EST
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