Job Description

IT Systems Support Analyst

Location: Knoxville, TN (In-Office)

Compensation: $72,000–$80,000 annually

Schedule: Full-Time | Onsite

Position Summary

Our client is seeking an IT Systems Support Analyst to serve as the front line of technical support for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You’ll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment.

Key Responsibilities

• Log, prioritize, and resolve help desk tickets in a timely manner
• Diagnose and troubleshoot hardware, software, and connectivity issues
• Provide in-person, phone, and email support to end users
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Support Microsoft 365, Windows 10/11, and common enterprise applications
• Manage new user onboarding and employee offboarding
• Perform routine software updates, patches, and device replacements
• Assist with mobile device management (MDM)
• Coordinate with vendors and escalate complex issues when needed
• Document solutions, develop troubleshooting checklists, and recommend preventative improvements

Required Qualifications

• 1–5 years of experience in an end-user IT support or help desk role
• Strong troubleshooting and customer service skills
• Working knowledge of Windows OS, Microsoft 365, and desktop hardware
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
• Experience supporting mobile devices (iOS preferred)
• Ability to communicate technical information clearly to non-technical users

Education:

• Associate degree in an IT-related field preferred
• Bachelor’s degree or technical certifications a plus

Work Environment

• In-office support role with frequent user interaction
• Regular prioritization of multiple requests and interruptions
• Occasional lifting of IT equipment up to 40 lbs

Why This Role Matters

This position is the connective tissue between technology and the people who rely on it every day. You’ll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.

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