Job Description

Company Overview

Hi, we're Foxcove.

Do what you love, we'll take care of the tech. That's our promise to clients, and the guiding principle of how we operate. Foxcove provides complete IT solutions for businesses that don't have their own IT department, with the commitment and dedication of an in-house team. We tailor our approach specifically to what a business needs to do what they do best. And we never stop looking for ways to do things better, so our clients can continue to grow, and do more of what they love.

Role Overview

As an Onsite IT Consultant, you will be the face of Foxcove, spending almost every day at our clients' offices throughout the San Francisco Bay Area. This role is ideal for someone with foundational IT experience who is eager to learn, grow, and tackle new challenges daily. You'll gain exposure to a wide variety of technologies and IT applications across diverse industries, making this position perfect for those looking to rapidly expand their skills and experience.

Your primary responsibility will be providing comprehensive, hands-on technical assistance to our valued clients. Your expertise will encompass troubleshooting workstations, servers, cloud services, printers, networks, and client-specific hardware and software solutions. You'll also play a crucial role in supporting ad-hoc requests, planned maintenance activities, and contributing to technical projects.

Key Responsibilities

• Travel to, and work at, client offices throughout the San Francisco Bay Area (including San Francisco, Foster City, Menlo Park, and Burlingame) 4-5 days per week.
• Embrace the challenge of adapting to different client environments, technologies, and industries on a daily basis.
• Provide on-site, hands-on support for a wide range of IT issues, from basic troubleshooting to complex system configurations.
• Facilitate seamless onboarding and offboarding processes for new and departing employees at client sites.
• Collaborate closely with fellow Engineers and Managers to contribute your growing technical expertise to ongoing projects and initiatives.
• Utilize ticketing systems to effectively manage, prioritize, and resolve help desk tickets, ensuring prompt and quality support.
• Maintain up-to-date documentation, identifying areas for improvement and potential operational challenges across various client systems.
• Provide on-site network management and troubleshooting support, ensuring optimal performance and stability across diverse client environments.
• Demonstrate a proactive, eager-to-learn approach to problem-solving, continuously seeking opportunities to enhance processes and deliver exceptional service.
• When not on-site, assist with remote ticket resolution, project work, and documentation from home.

Requirements

• 1-2 years of technology support experience, with a strong desire to expand knowledge rapidly.
• Foundational understanding of Microsoft Azure, SharePoint Online, Office 365, Mac OS X, Windows OS, and GSuite, with enthusiasm to deepen expertise.
• Experience with ticketing systems, ITSM tools (e.g., Jira, Confluence), MDM solutions, and video conferencing tools (e.g., Zoom, Teams).
• Excellent problem-solving skills, with the ability to think on your feet and adapt to new challenges quickly.
• Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• High level of curiosity and eagerness to learn new technologies and industry-specific applications.
• Must have a reliable vehicle for daily travel to client sites throughout the San Francisco Bay Area.
• Flexibility and willingness to work at different client offices 4-5 days a week, adapting to various work environments.

Nice to Haves

• College degree in IT-related field or relevant IT certifications.
• Networking experience.
• Experience working across multiple industries or with diverse client bases.

Compensation & Benefits

• Competitive salary $75K-$80K based on experience, up to $5K raise after 90 days
• Generous PTO, paid holidays, and 1-week winter closure
• Personal reimbursements including $300/month for gym, cell, internet
• $500/year for certifications, paid study time, mentorship to support your growth
• Health, dental, vision, 401(k)

Join our team and embark on a dynamic career path that will challenge you daily and accelerate your professional growth. We're seeking passionate individuals who are excited about the prospect of hands-on, onsite work and are driven to deliver outstanding IT support while continuously expanding their skills. If you're ready to dive into a role that offers diverse experiences across various technologies and industries, we encourage you to apply. This position is perfect for those looking to turn their foundational IT knowledge into comprehensive expertise through daily, real-world applications.

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