Loan Processing Coordinator Job at Finturf, Glendale, CA

STZvb1hOb1dKSHl2RVF5QnRTQ3Z6TVFTNVE9PQ==
  • Finturf
  • Glendale, CA

Job Description

The Loan Processing Coordinator will play a crucial role in the post-application experience, working with consumers who have recently engaged with our financing options through partner merchants. This role involves confirming customer satisfaction, collecting completion certificates, verifying customer information in Socur , and troubleshooting any issues that arise after the merchant handoff. Ideal candidates are detail-oriented, customer-focused, and possess strong problem-solving skills, serving as the first line of support in the consumer's financing journey.

Responsibilities:

  • Customer Outreach : Proactively reach out to customers after merchant interaction to confirm satisfaction with their financing process and terms.
  • Document Collection : Guide customers in completing any necessary documentation, such as completion certificates, ensuring all steps are accurately followed.
  • Customer Verification : Utilize Socur to verify customer information for accuracy and completeness, ensuring compliance with regulatory and company standards.
  • Issue Resolution : Act as the primary contact for resolving customer issues related to their loan application, providing guidance on technical aspects if necessary, and promptly resolving concerns.
  • Technical Support : Address basic technical questions related to the financing application or certificate processes, escalating complex issues to the technical team when required.
  • Liaison : Coordinate between merchants, lenders, and customers to facilitate smooth communication, especially for technical or document-related queries.
  • Follow-Up : Ensure all post-application tasks, such as document submission, Socur verification, and lender communication, are completed accurately and on time.
  • Data & Reporting : Document customer interactions, including resolved issues, verification results, and collected documents, to support team insights and reporting.

Qualifications:

  • Experience : 1-2 years in a customer service, technical support, or finance-related role, preferably in loan origination.
  • Skills : Strong communication, troubleshooting, and multitasking skills.
  • Technical Aptitude : Familiarity with CRM tools, Socur, and an understanding of loan origination and customer verification processes.
  • Attention to Detail : Ability to manage and document each customer interaction with accuracy and thoroughness.

Job Tags

Similar Jobs

SEPHORA

Store Manager Job at SEPHORA

 ...goal - to reimagine the future of beauty . STORE MANAGER As our Store Manager, reporting to the...  ...members flexible availability to work nights, overnights, weekends, and holidays Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves,... 

HCLTech

PLC Electrical Engineer Job at HCLTech

 ...Summary: HCLTech is looking for a highly talented, self-motivated and Experienced PLC Engineer to join it in advancing the technological world through innovation and creativity. Job Title: PLC Electrical Engineer Job ID: 1543025BR Position Type: Fulltime... 

24 Seven Talent

Luxury Stock Associate Job at 24 Seven Talent

Job Title: Luxury Stock Associate Location: Wall Street, New York, NY Schedule: Full-Time Compensation: $21/hr Start Date: ASAP Overview: We are seeking a detail-oriented and polished Luxury Stock Associate to support a high-end, multi-brand retail...

Rise Technical

Electrical Engineer Job at Rise Technical

 ...Electrical Design Engineer (MEP) Houston, Texas $90,000 - $110,000 + Training + Career Progression + Support to Gain PE License + Bonus + Fantastic Benefits + Tuition Reimbursement + Work-From-Home Fridays! Are you an electrical engineer looking to work on... 

DermCare Management

Physician Assistant Job at DermCare Management

 ...Experience Dermatology Physician Assistant A leading dermatology office in Sarasota, FL is offering an exciting full-time career opportunity for an experienced dermatology physician assistant or nurse practitioner. Minimum of 5 years of general and surgical dermatology...