Loan Processing Coordinator Job at Finturf, Glendale, CA

STZvb1hOb1dKSHl2RVF5QnRTQ3Z6TVFTNVE9PQ==
  • Finturf
  • Glendale, CA

Job Description

The Loan Processing Coordinator will play a crucial role in the post-application experience, working with consumers who have recently engaged with our financing options through partner merchants. This role involves confirming customer satisfaction, collecting completion certificates, verifying customer information in Socur , and troubleshooting any issues that arise after the merchant handoff. Ideal candidates are detail-oriented, customer-focused, and possess strong problem-solving skills, serving as the first line of support in the consumer's financing journey.

Responsibilities:

  • Customer Outreach : Proactively reach out to customers after merchant interaction to confirm satisfaction with their financing process and terms.
  • Document Collection : Guide customers in completing any necessary documentation, such as completion certificates, ensuring all steps are accurately followed.
  • Customer Verification : Utilize Socur to verify customer information for accuracy and completeness, ensuring compliance with regulatory and company standards.
  • Issue Resolution : Act as the primary contact for resolving customer issues related to their loan application, providing guidance on technical aspects if necessary, and promptly resolving concerns.
  • Technical Support : Address basic technical questions related to the financing application or certificate processes, escalating complex issues to the technical team when required.
  • Liaison : Coordinate between merchants, lenders, and customers to facilitate smooth communication, especially for technical or document-related queries.
  • Follow-Up : Ensure all post-application tasks, such as document submission, Socur verification, and lender communication, are completed accurately and on time.
  • Data & Reporting : Document customer interactions, including resolved issues, verification results, and collected documents, to support team insights and reporting.

Qualifications:

  • Experience : 1-2 years in a customer service, technical support, or finance-related role, preferably in loan origination.
  • Skills : Strong communication, troubleshooting, and multitasking skills.
  • Technical Aptitude : Familiarity with CRM tools, Socur, and an understanding of loan origination and customer verification processes.
  • Attention to Detail : Ability to manage and document each customer interaction with accuracy and thoroughness.

Job Tags

Similar Jobs

Hospice of Michigan

Manager, Facilities Job at Hospice of Michigan

Job Summary: The Manager of Facilities oversees the planning, coordination, and execution of all facility-related operations across NorthStar Care Community (NSCC). This role takes a hands-on approach to space planning, office relocations, and infrastructure maintenance...

Shred-it

Non-CDL Box Truck Driver Job at Shred-it

 ...Shred-It / WM Healthcare Solutions is Hiring!! Experienced Non-CDL Local Box Truck Driver in Springdale, AR Shred-It is a division of WM (formerly known as Waste Management) an American based global company that offers regulated waste management services in 5 continents... 

Sara's Market & Bakery

Business Development Manager (BDM) - Grocery, Produce & Meat Sourcing Job at Sara's Market & Bakery

 ...Business Development Manager (BDM) Grocery, Produce & Meat Sourcing Location: Richardson, TX Department: Procurement & Merchandising Reports to: CEO About Saras Mediterranean Market At Saras Mediterranean Market , food isnt just what we sell... 

West Marine

Maintenance Supervisor Job at West Marine

About West Marine We dont just sell anchors and rigging. We sell a love of the water that lasts for generations. We dont just sell life jackets and flares. We sell peace of mind for your most precious cargo. We dont just have a passion for boating. We have...

BCL Search

Remote EA to Support Team at Dynamic Fintech Firm Job at BCL Search

 ...Our client, a fast-growing fintech firm, is seeking a proactive and detail-oriented Remote EAto support a team of executives, data scientists, engineers, and operators. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong organizational...