Loan Processing Coordinator Job at Finturf, Glendale, CA

STZvb1hOb1dKSHl2RVF5QnRTQ3Z6TVFTNVE9PQ==
  • Finturf
  • Glendale, CA

Job Description

The Loan Processing Coordinator will play a crucial role in the post-application experience, working with consumers who have recently engaged with our financing options through partner merchants. This role involves confirming customer satisfaction, collecting completion certificates, verifying customer information in Socur , and troubleshooting any issues that arise after the merchant handoff. Ideal candidates are detail-oriented, customer-focused, and possess strong problem-solving skills, serving as the first line of support in the consumer's financing journey.

Responsibilities:

  • Customer Outreach : Proactively reach out to customers after merchant interaction to confirm satisfaction with their financing process and terms.
  • Document Collection : Guide customers in completing any necessary documentation, such as completion certificates, ensuring all steps are accurately followed.
  • Customer Verification : Utilize Socur to verify customer information for accuracy and completeness, ensuring compliance with regulatory and company standards.
  • Issue Resolution : Act as the primary contact for resolving customer issues related to their loan application, providing guidance on technical aspects if necessary, and promptly resolving concerns.
  • Technical Support : Address basic technical questions related to the financing application or certificate processes, escalating complex issues to the technical team when required.
  • Liaison : Coordinate between merchants, lenders, and customers to facilitate smooth communication, especially for technical or document-related queries.
  • Follow-Up : Ensure all post-application tasks, such as document submission, Socur verification, and lender communication, are completed accurately and on time.
  • Data & Reporting : Document customer interactions, including resolved issues, verification results, and collected documents, to support team insights and reporting.

Qualifications:

  • Experience : 1-2 years in a customer service, technical support, or finance-related role, preferably in loan origination.
  • Skills : Strong communication, troubleshooting, and multitasking skills.
  • Technical Aptitude : Familiarity with CRM tools, Socur, and an understanding of loan origination and customer verification processes.
  • Attention to Detail : Ability to manage and document each customer interaction with accuracy and thoroughness.

Job Tags

Similar Jobs

INTERNATIONAL STAFFING CONSULTANTS

Civil/Structural Forensic Engineer - Kansas City. Job at INTERNATIONAL STAFFING CONSULTANTS

 ...We are seeking a Civil/Structural Engineer in the Kansas City area that is interested in Forensics. This engineer must be licensed in Kansas or Missouri to perform forensic engineering work for clients throughout the region. The engineer will be expected to evaluate... 

365 Yachts Sales

Senior Florida Licensed Yacht Broker Job at 365 Yachts Sales

 ...Tailored Experiences. Because Excellence is a Lifestyle. Role Description Join the Elite: Senior Level Licensed FL Yacht Broker Opportunity at 365 Yachts Location: Remote Industry: Luxury Yacht Sales Compensation: Industry-leading commission +... 

PTR Global

Community Development Manager Job at PTR Global

 ...Community Development Manager Private Road/Gated Community Fiber Sales Hourly Rate: $35/hr. + Monthly Commission Location: Albuquerque...  ...and attend community events, meetings, and workshops to engage with residents and address their needs # Collaborate with internal... 

Premiere Roofing

Foreman Job at Premiere Roofing

 ...Were currently hiring a Foreman to oversee roofing and construction projects from start to finish. This hands-on role includes supervising contractors and crews, ensuring quality workmanship, and maintaining strong, professional communication with customers on-site.... 

Mission Control Coworking

Join Our Team: Community Manager Assistant 🚀 Job at Mission Control Coworking

 ...Mission Control serves as a launchpad for individuals and businesses to achieve their ambitious goals while fostering a collaborative community. The Role Are you a people person with a knack for sales and a passion for building professional communities? We are...