Loan Processing Coordinator Job at Finturf, Glendale, CA

STZvb1hOb1dKSHl2RVF5QnRTQ3Z6TVFTNVE9PQ==
  • Finturf
  • Glendale, CA

Job Description

The Loan Processing Coordinator will play a crucial role in the post-application experience, working with consumers who have recently engaged with our financing options through partner merchants. This role involves confirming customer satisfaction, collecting completion certificates, verifying customer information in Socur , and troubleshooting any issues that arise after the merchant handoff. Ideal candidates are detail-oriented, customer-focused, and possess strong problem-solving skills, serving as the first line of support in the consumer's financing journey.

Responsibilities:

  • Customer Outreach : Proactively reach out to customers after merchant interaction to confirm satisfaction with their financing process and terms.
  • Document Collection : Guide customers in completing any necessary documentation, such as completion certificates, ensuring all steps are accurately followed.
  • Customer Verification : Utilize Socur to verify customer information for accuracy and completeness, ensuring compliance with regulatory and company standards.
  • Issue Resolution : Act as the primary contact for resolving customer issues related to their loan application, providing guidance on technical aspects if necessary, and promptly resolving concerns.
  • Technical Support : Address basic technical questions related to the financing application or certificate processes, escalating complex issues to the technical team when required.
  • Liaison : Coordinate between merchants, lenders, and customers to facilitate smooth communication, especially for technical or document-related queries.
  • Follow-Up : Ensure all post-application tasks, such as document submission, Socur verification, and lender communication, are completed accurately and on time.
  • Data & Reporting : Document customer interactions, including resolved issues, verification results, and collected documents, to support team insights and reporting.

Qualifications:

  • Experience : 1-2 years in a customer service, technical support, or finance-related role, preferably in loan origination.
  • Skills : Strong communication, troubleshooting, and multitasking skills.
  • Technical Aptitude : Familiarity with CRM tools, Socur, and an understanding of loan origination and customer verification processes.
  • Attention to Detail : Ability to manage and document each customer interaction with accuracy and thoroughness.

Job Tags

Similar Jobs

Vivid Resourcing

Clinical Research Associate Job at Vivid Resourcing

 ...Job Title: Clinical Research Associate (CRA) Oncology Location: Boston, MA (Hybrid or Remote, with travel) Reports to: Director of Clinical Operations Our client is a Boston-based biotechnology company dedicated to developing innovative oncology therapies... 

Creative Cove Inc.

Production Artist Job at Creative Cove Inc.

 ...Our CPG client is looking for a CGI Production Artist starting in January 2026. Strong proficiency with Photoshop, Illustrator, and InDesign as well as some CAD and Industrial Design experience required. You'll be working on product renderings across a variety of lines... 

Rivers Agile

Presales Engineer - NVIDIA Omniverse Job at Rivers Agile

 ...as a quality assurance consultancy, we have expanded our expertise to include autonomous solutions, Agentive AI, XR research, and NVIDIA Omniverse. After spending the past two years maturing our capabilities and developing in-house products, we are now investing in business... 

Service Electric Company

Transformer Technician Job at Service Electric Company

 ...assembly, installation, testing, inspection, and repair of transformer equipment, often in challenging field environments with extensive travel and non-standard schedules. Technicians may work independently or as part of a larger substation or powerplant team. Service... 

Capstone Homes, Inc.

Director of Land Development Job at Capstone Homes, Inc.

 ...Director of Land Development $125,000 - $150,000 depending on experience Land development operations in Minnesota, Sioux Falls, SD, and Wisconsin At Capstone Homes , we believe true leaders serve others, build people, and live out our purpose: Honor God. Build...