MSP L3 Remote Desktop Support Technician Job at Ledgent Technology, Long Beach, CA

SUt3bVg5Y1NKM2lySFFHTnRTS3J6Y1FWNHc9PQ==
  • Ledgent Technology
  • Long Beach, CA

Job Description

Hello,

I am reaching out today because we are looking to hire a Remote Tier 3 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Direct Hire / FTE

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician

Salary : $75k per year

  • Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
  • Effective resolution of escalation tickets - Root Cause Analysis
  • Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
  • Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
  • Good Knowledge of RMM tools - Datto and Huntress
  • Familiar with ConnectWise, RMM
  • Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
  • Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you.

Best,

Desired Skills and Experience

Tier 3, Helpdesk Support, Firewall, Networking, PowerShell, O365, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Local area, Remote job,

Similar Jobs

Cantor Fitzgerald

Summer 2026 Investment Banking Internship Job at Cantor Fitzgerald

 ...Job Title: Summer 2026 Investment Banking Internship Location: New York, NY, In office Firm Overview: Cantor Fitzgerald L.P., with over 12,000 employees, has been a leading global financial services firm at the forefront of financial and technological innovation... 

TRUCKING PEOPLE

Owner Operator Class A Flatbed Truck Driver Job at TRUCKING PEOPLE

 ...Now HIRING Owner Operator Class A CDL FLATBED TRUCK DRIVERS Average revenue per year for Owner Operators is over $256,000~70% of linehaul revenue with 100% of accessorial pay ~75% of linehaul revenue with 100% of accessorial pay ~ Extra 5% if they have their... 

Magellan Financial & Insurance Services, Inc.

Receptionist Job at Magellan Financial & Insurance Services, Inc.

Join Our Team as a Receptionist at Stonebridge Insurance & Wealth Management Omaha, NE Are you a personable, organized professional passionate about delivering exceptional client experiences? Stonebridge Insurance & Wealth Management is seeking an enthusiastic Receptionist...

Specialized Recruiting Group - York County / South Charlotte

Paralegal Job at Specialized Recruiting Group - York County / South Charlotte

 ...Job Title: Workers' Compensation Paralegal Location: Rock Hill, SC Job Summary: We are seeking a detail-oriented and organized...  ...laws and procedures. Training can be provided for more entry level associates with a background in the legal field. Key... 

HungerRush

Project Coordinator - Bilingual Spanish Job at HungerRush

 ...satisfaction throughout the setup process Gain and share industry experience with peers Qualifications Fluent in English and Spanish Basic understanding of software principles and restaurant operations Strong communication (both verbal and written) and...