Job Description

About oneworld:

one world© is a global airline alliance of 13 of the world’s leading airlines - Alaska Airlines, American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, and SriLankan Airlines - and we will soon welcome Fiji Airways and Oman Air as members.

At one world we are not just making travel better, we aspire to Travel Bright , with optimism, positivity, smartness, and intelligence. Our highly skilled and diverse team of professionals lead a variety of Alliance activities working in collaboration with all our member carriers, accelerating the use of technology, innovating, and making travel more sustainable. Join us to shape the next chapter of the one world alliance.

Job Objective: As part of the one world alliance’s Commercial team, the Manager, Business Development and Meetings will bring to life the one world customer proposition for corporations who have the largest travel needs in the world. Building on the strength of the combined network of all one world carriers, the Alliance delivers benefits beyond individual member offerings to make it the most seamless and rewarding experience for high value international business travelers.

This role supports the Commercial Team’s efforts to grow the revenue of these corporate customers with a focus on new business acquisition and product development, most notably the alliance’s MICE offering. Additionally, the position is accountable to manage and maintain the alliances customer-facing commercial fare products and their multi-channel deployment via oneworld.com and agency initiatives. This role interfaces directly with key internal and external stakeholders and provides visibility and exposure to our leadership team.

Key Accountabilities:

· Oversee the planning, execution, and ongoing delivery of a one world meetings and events (MICE) program, ensuring alignment with objectives of oneworld alliance, member airlines and corporate customers

· Where needed, establish and maintain relationships with key stakeholders, including vendors, venues and service providers

· Track and analyze the performance of the meetings program and be main point of contact for customers

· Work in conjunction with Director of one world Global Corporate Sales and Events on coordination and logistics at one world events and expositions

· Attend trade shows and industry events to secure new one world corporate dealing prospects

· Be an ambassador of one world at industry events representing all member airlines and playing a key role in successful event execution

· Identify and pursue new corporate sales opportunities to meet or exceed targets

· Build and nurture relationships with prospective clients, demonstrating the value of one world’s offerings.

· Coordinate with member airlines to assist in acquiring and contracting with new accounts

· Provide ongoing account and contract management to newly acquired business

· Represent one world member airlines and all one world products across all sales channels -- Commercial, Digital and Customer Experience -- to ensure one world customers can benefit from a multi-airline one world relationship

· Educate and promote one world’s key benefits and strengths globally to member airline Sales Teams

And manage extensive data analytics to identify new business opportunities for member airlines, while delivering cost savings for corporate customers through robust tracking and management

· Provide weekly updates to Director Global Corporate Sales and Events and other periodic performance reports to alliance senior leadership and the one world Board

· Collaborate with one world member carriers to acquire high value accounts as per agreed targets using a data and insight driven approach

· Initiate and follow up on sales actions, obtain sales leads and dynamically seek new business

· Manage one world’s fare products (round-the-world) including distribution channels and performance reporting

· Employ a balanced portfolio management approach between relationship-based and insights-driven prospecting

· Serve as the primary point of contact for travel agency partners, and identifying new opportunities for one world

· Implenent strategies to enhance travel agency engagement and drive incremental sales through this channel

· Monitor agency performance and provide regular reporting to key stakeholders

· Regularly make sales visits to clients to conduct presentations, seminars, provide updates on products and services in order to enhance sales opportunities and facilitate sales

· Actively seek ways to improve the quality of the revenue generated by the portfolio

· Actively promote the use of new tools and technology to enhance communication, convenience, efficiency and service experience in support of corporate travel business

Skills, experience and qualifications:

· University degree required (BA, BS)

· Prior airline management experience required

· Strong analytic, data and reporting skills

· Proven project management skills, with the ability to prioritize and focus on key issues

· Demonstrated knowledge and application of MICE and specialty agency segments (marine, energy resources and humanitarian) to assist in revenue generation and adoption within the portfolio

· Experience with Salesforce.com is preferred to manage new and existing customers and sales activities

· Experience with PRISM and Tableau is preferred to track the performance of the contracts

· Keen attention to detail with a focus on supporting member airlines on the administration of the contract and account management process

· Understanding of competition and legal issues specific to alliance sales efforts

· Highly effective communication skills – both written and oral

· Ethical and authentic and capable of building trust with customers and member airline commercial teams at all levels

· Proficient knowledge of travel agency distribution models and fare filing processes

· Experience in prospecting and onboarding new customers

· Experience in managing cross-culturally both externally and internally

· Travel, both domestic and international (could be up to 30% of the role)

one world offers a great work environment, professional development, challenging careers, an competitive compensation. one world is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

The above job description is intended to outline the general nature and key responsibilities of the role. It is not an exhaustive list of all duties, responsibilities, or qualifications required. Responsibilities may evolve based on business needs, and additional duties may be assigned as necessary. oneworld reserves the right to modify job duties or job descriptions at any time as business conditions or operational needs change. 

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